Helping Customers Help Themselves: The Benefits of Self-Service
Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...
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11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.
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Correcting 5 Common Customer Service Mistakes
Everybody makes mistakes. The question is, do you learn from them? Customers are harsh critics, so be sure to correct these 5 common service mistakes.
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Make Your Small Business Stand Out With Customer Service
No matter how unique you think your service is, you're bound to come across competitors who do the same thing. How do you stand out? With customer service!
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10 Powerful Customer Experience Leaders to Follow in 2019
Getting great at CX is easy when you know which experts to listen to. Here are 10 customer experience influencers to add to your social feeds.
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Create Happiness in Face-to-Face Customer Service With Data
Is that data really that all-powerful? Here's how to build a closed-loop performance management system and bring your customers happiness.
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