Qminder Blog

santa claus photography queue
By Kirill Tšernov Kirill Tšernov ·

It’s a Christmas Miracle: Improving Santa Queues

Santa Claus can fly over the entire world in a single night, but can he handle queues? Find out how to improve the queue experience for mall Santa visitors.

elements of customer service
By Kirill Tšernov Kirill Tšernov ·

The Periodic Table of Customer Service Elements

Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.

customer experience trends in healthcare
By Kirill Tšernov Kirill Tšernov ·

6 Customer Experience Trends in Healthcare

Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.

employee happiness in customer service
By Kirill Tšernov Kirill Tšernov ·

Nurturing Workplace Happiness in Customer Service [Part 2]

What can a manager do to help employees achieve workplace happiness? Find out in the second part of our guide to employee satisfaction.

employee happiness in customer service
By Kirill Tšernov Kirill Tšernov ·

Building Workplace Happiness in Customer Service [Part 1]

How does workplace happiness affect employees working in customer service? We are joined by a workplace happiness advocate to answer this question.

retailer tips black friday 2018
By Kirill Tšernov Kirill Tšernov ·

Black Friday 2018 Checklist: Prepare Your Store

Retailers, beware: Black Friday 2018 is almost here! As long as you follow our Black Friday checklist, your store will be prepared for shopping frenzy.

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