Kirill Tšernov · June 6, 2019 Building the Queue Management Pyramid, From the Top Down
What is the queue management pyramid and how is it connected to customer experience? Find out how you can up your game by implementing a queuing solution.
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Kirill Tšernov · May 23, 2019 Berkeley Rec Sports: Managing Visitor Experience
Passport renewal is usually characterized by long waiting times. But does it have to be this way? Berkeley Rec Sports proves that there is a solution.
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Giorgi Lobzhanidze · May 22, 2019 How to Overcome the Biggest CX Challenges: #QminderAsks
Customer experience is not a sprint but a marathon, complete with hurdles. In today's #QminderAsks, we review CX challenges and how to overcome them.
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Kirill Tšernov · May 13, 2019 What Game of Thrones Can Teach You About Customer Service
Game of Thrones may be a fantasy series, but its lessons has real life applications. Learn customer service the right way, through the GoT quotes.
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Kirill Tšernov · April 24, 2019 LHV: Managing 170,000+ Clients With a Digital Queuing System
What do banks know about customer service? LHV knows a lot, actually! Learn how LHV boosted and personalized their service by reducing queues in banks.
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Kirill Tšernov · April 22, 2019 5 Key Takeaways From the X4 Conference
The X4 experience management conference organized by Qualtrics gathers the world's leading experience experts under one roof. Here are 5 lessons from it.
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