Qminder Blog
Giorgi Lobzhanidze · June 26, 2018 Customer Satisfaction – Make Your Customer Addicted to Your Business
Of all the songs your customer could be singing, "I Can't Get No Satisfaction" shouldn't be one of them — customer satisfaction is key to customer success.
Read more
Kirill Tšernov · June 22, 2018 Creating a Customer Empathy Map
Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.
Read more Giorgi Lobzhanidze · June 21, 2018 8 Customer Service Lessons You Need to Learn
There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.
Read more Kirill Tšernov · June 19, 2018 The Art of Comparing Business Locations
Is comparing business locations like comparing apples to oranges? There's a point to looking closely at your locations, to see what's been working and why.
Read more Giorgi Lobzhanidze · June 18, 2018 Personalized Customer Experience in Retail
Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.
Read more Kirill Tšernov · June 15, 2018 Rocket-Boost Customer Experience [Infographic]
Why customer experience matters? How companies are banking on CX? Learn the ropes of customer experience with our new infographic.
Read more