Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

Ola Visitor Management System

Ola, one of the largest ride-sharing companies, proves that customer service matters. With Qminder's help, they hope to improve their service even further.

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By Kirill Tšernov Kirill Tšernov ·

How to Show Empathy to Customers

Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.

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By Kirill Tšernov Kirill Tšernov ·

A Beginner’s Guide to Employee Experience

It's not just your customers who want greater experience. Your staff needs one, too. This guide will give insights into improving employee experience.

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By Kirill Tšernov Kirill Tšernov ·

Numbers Do Lie, or a Story of the Most Patient Visitor Ever

Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.

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By Kirill Tšernov Kirill Tšernov ·

How to Train Your Employees in Customer Service

"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.

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By Kirill Tšernov Kirill Tšernov ·

The Benefits of Service Intelligence for Your Business

It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.

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