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Qminder Blog

black friday virtual queuing tips
By Kirill Tšernov Kirill Tšernov ·

Prepare Your Store for Black Friday With Virtual Queuing

Black Friday in 2020 will be a different one, thanks to COVID-19. To ensure your customers' and staff's safety, implement virtual queuing software.

frontline workers violence prevention
By Kirill Tšernov Kirill Tšernov ·

Preventing Violence and Abuse of Frontline Workers

COVID-19 pandemic is making things tense, with customers lashing out at people who deserve it the least -- frontline retail and healthcare workers.

improve customer service with customer data
By Kirill Tšernov Kirill Tšernov ·

Gathering Customer Data to Improve Service Flow

When it comes to queuing, numbers play a big role. No, not the numbers on your ticket. We're talking about customer data that helps improve your service.

worlds longest queues waiting lines
By Kirill Tšernov Kirill Tšernov ·

The World’s Most Famous and Longest Queues

The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...

consumer behavior in checkout lines
By Kirill Tšernov Kirill Tšernov ·

The Problem With Wait Times at Government Offices

Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.

improve operational efficiency
By Kirill Tšernov Kirill Tšernov ·

How Electronic Queuing Systems Improve Operational Efficiency

How important can an electronic queue management system be to your operational efficiency? Managing customer expectations starts with managing crowds.

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