Qminder Blog

By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Service – To Automate, or Not to Automate, That Is the Question

Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.

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By Kirill Tšernov Kirill Tšernov ·

The Key to Succeeding Like an Apple Store

You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

What Customer Journey Mapping Is and How to Create it

A customer experience specialist needs to be somewhat of a cartographer. To truly help your customers, you need to create a customer journey map.

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By Kirill Tšernov Kirill Tšernov ·

Visitor Experience at City Halls, the American Way

On Independence Day, stand up for what's right: freedom, liberty, and pursuit of happiness — for all customers, visitors and guests!

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By Kirill Tšernov Kirill Tšernov ·

City of Manhattan Beach Visitor Management

The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.

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By Kirill Tšernov Kirill Tšernov ·

GDT Visitor Management at Cisco Live

GDT is an IT solutions provider that specializes in delivering excellent visitor management and visitor experiences powered by advanced technologies.

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