Qminder Blog
Kirill Tšernov · August 27, 2018 What Patient Experience Can Learn From Customer Experience
What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.
Read more
Giorgi Lobzhanidze · August 24, 2018 The CEO Guide to Customer Experience
Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.
Read more Kirill Tšernov · August 23, 2018 Montgomery Water Works Visitor Management
Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.
Read more Giorgi Lobzhanidze · August 15, 2018 Solving Customer Wait Times
Nobody likes waiting, so why force your customers to waste their precious time? There are 4 easy ways to make them forget about how long they're waiting.
Read more Kirill Tšernov · August 13, 2018 Customer Service Is a Mindset, Not a Department
Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.
Read more
Jessica Gross · August 9, 2018 How to Measure Customer Experience
With the right tools and mindset, you can measure even such abstract concepts as customer experience. In fact, measuring CX and its effectiveness is a must.
Read more