Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

What Patient Experience Can Learn From Customer Experience

What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

The CEO Guide to Customer Experience

Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.

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By Kirill Tšernov Kirill Tšernov ·

Montgomery Water Works Visitor Management

Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Solving Customer Wait Times

Nobody likes waiting, so why force your customers to waste their precious time? There are 4 easy ways to make them forget about how long they're waiting.

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By Kirill Tšernov Kirill Tšernov ·

Customer Service Is a Mindset, Not a Department

Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.

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By Jessica Gross Jessica Gross ·

How to Measure Customer Experience

With the right tools and mindset, you can measure even such abstract concepts as customer experience. In fact, measuring CX and its effectiveness is a must.

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