Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

Dear Customer Service People: A Love Letter From Qminder

It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.

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By Kirill Tšernov Kirill Tšernov ·

Helping Customers Help Themselves: The Benefits of Self-Service

Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...

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By Kirill Tšernov Kirill Tšernov ·

11 Queue Strategy Tips, Explained in Fewer Than 140 Characters

Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.

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By Alexandra Reay Alexandra Reay ·

Correcting 5 Common Customer Service Mistakes

Everybody makes mistakes. The question is, do you learn from them? Customers are harsh critics, so be sure to correct these 5 common service mistakes.

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By Ryan Bronson Ryan Bronson ·

Make Your Small Business Stand Out With Customer Service

No matter how unique you think your service is, you're bound to come across competitors who do the same thing. How do you stand out? With customer service!

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By Harry Southworth Harry Southworth ·

10 Powerful Customer Experience Leaders to Follow in 2019

Getting great at CX is easy when you know which experts to listen to. Here are 10 customer experience influencers to add to your social feeds.

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