Qminder Blog

By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Mastering Customer Loyalty in the Digital Era

77% of consumers withdraw their loyalty at a quicker rate than 3 years ago. If you don't want this to happen to you, you need to embrace customer loyalty.

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By Kirill Tšernov Kirill Tšernov ·

Winning Over Angry Customers With Customer Service

As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Satisfaction – Make Your Customer Addicted to Your Business

Of all the songs your customer could be singing, "I Can't Get No Satisfaction" shouldn't be one of them — customer satisfaction is key to customer success.

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By Kirill Tšernov Kirill Tšernov ·

Creating a Customer Empathy Map

Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

8 Customer Service Lessons You Need to Learn

There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.

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By Kirill Tšernov Kirill Tšernov ·

The Art of Comparing Business Locations

Is comparing business locations like comparing apples to oranges? There's a point to looking closely at your locations, to see what's been working and why.

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