Qminder Blog

mowasalat transport company qatar
By Kirill Tšernov Kirill Tšernov ·

Mowasalat: Effectively Handling Over 7,000 Drivers

Mowasalat, a forward-thinking transportation company from Qatar, is a shining example of how to treat employees fairly, and help them achieve more.

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addressing customers by first name
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Why You Should Use Customer Names: #QminderAsks

QminderAsks brings you the opinions from the world's best experts on a customer service topic. Our first episode: Why you should use customer names.

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wow customer service
By Ester Brierley Ester Brierley ·

Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience

It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.

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digital queue management in healthcare
By Kirill Tšernov Kirill Tšernov ·

Qminder Ebook Is Here! Digitizing Queue Management in Healthcare

You asked for it, and now it's here — Qminder's book on healthcare queue management, full of tips on patient experience, staff management, and much more!

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japan customer service phrases
By Kirill Tšernov Kirill Tšernov ·

7 Japanese Words That Teach Great Customer Service

What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.

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how to serve great customer experience
By Kirill Tšernov Kirill Tšernov ·

Dear Customer Service People: A Love Letter From Qminder

It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.

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