Qminder Blog

By Richard Nolan Richard Nolan ·

The Impact of Customer Experience on Word-of-Mouth Marketing

What is word-of-mouth marketing and how can investing in customer experience help improve it? In marketing, your best bet is on your own customers.

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By Kirill Tšernov Kirill Tšernov ·

Personalization in Healthcare

Is personalization in healthcare just a fad or is it a trend that is here to stay? The evidence suggests that you'd better start investing in it, and fast.

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By Kirill Tšernov Kirill Tšernov ·

The Effects of Waiting in Healthcare

Waiting seems a natural part of visiting a hospital, but what are the negative consequences of it? One thing for sure, hospitals need to fix this ASAP.

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By Kirill Tšernov Kirill Tšernov ·

ToastMe Visitor Management

Sometimes, the best use of technology is the most straightforward. See how ToastMe manages its visitors traffic thanks to Qminder queue management system.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Examples of Great Customer Service in Retail

How else can you learn other than by learning from examples? Here are several real-life examples of exceptional customer service for you to learn from.

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By Kirill Tšernov Kirill Tšernov ·

What Patient Experience Can Learn From Customer Experience

What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.

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