Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

A Beginner’s Guide to Employee Experience

It's not just your customers who want greater experience. Your staff needs one, too. This guide will give insights into improving employee experience.

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By Kirill Tšernov Kirill Tšernov ·

Numbers Do Lie, or a Story of the Most Patient Visitor Ever

Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.

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By Kirill Tšernov Kirill Tšernov ·

How to Train Your Employees in Customer Service

"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.

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By Kirill Tšernov Kirill Tšernov ·

The Benefits of Service Intelligence for Your Business

It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.

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By Kirill Tšernov Kirill Tšernov ·

Westchester Community College Student Management

Despite being the county's largest university, Westchester Community College found a way to effortlessly manage 24,000 students. Why not learn from them?

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By Kirill Tšernov Kirill Tšernov ·

Why You Hate Waiting in Line

Do you hate queues? Well, get in line! Though hating queues is natural, people don't usually address why they feel this way about waiting. Let's find out.

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