Qminder Blog

By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Experience Is the New Marketing

Is customer experience the new marketing? Spoiler: It is. The question is, how to properly harness all the benefits from investing in customer experience.

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By Scott Matthews Scott Matthews ·

Stress Management Tips for Customer Service Pros

Stress always goes hand in hand with customer service. To help you keep a cool head when talking to customers, follow these stress management tips.

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By Kirill Tšernov Kirill Tšernov ·

iShop Guatemala: How to Reduce Wait Times by Half

iShop is the leading Apple Premium reseller in the Republic of Guatemala. The secret to their success? Simple, they care about customer experience.

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By Kirill Tšernov Kirill Tšernov ·

Survey Results: Stories From Customer Service People

You spoke, and we listened! The results of our very first customer service survey are in. Want to find out all the secrets of CS experts? Take a peek.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

A Gentleman’s Guide to Queuing Etiquette

Queues are already stressful, so why needlessly escalate the tension? Learn proper queuing manners, with A Gentleman's Guide to Queuing Etiquette.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Best Practices for Healthcare

Many hospitals are slowly realizing that customer service is a path to success. Question is, what are the best healthcare customer service practices?

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