Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

Customer Service Strategy, as Taught by Star Wars

Star Wars and customer service. Could these two things be farther from each other? Turns out, there are many good customer service advices in these movies.

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By Lucy Benton Lucy Benton ·

How to Ask Questions to Get Customer Feedback

Getting customer feedback is not only about questions, but asking the right questions at the right time. Want valuable feedback? Follow these guidelines.

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By Kirill Tšernov Kirill Tšernov ·

23 Customer Service Quotes That Will Inspire You

Don't have time to read up on customer service? While we encourage constant service self-improvement, these 23 quotes on customer service can help you out.

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By Kirill Tšernov Kirill Tšernov ·

Why You Should Listen to Your Customers (And Why You Shouldn’t)

Listening to customers is a vital skill. Or is it? Time for us to explore a controversial topic: why you both should and shouldn't listen to your customers.

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By Eva Wislow Eva Wislow ·

7 Customer Retention Strategies That Really Work

Getting customers is one thing, but how do you retain them? Customer retention is no easy task, unless you try these 7 tested and proven strategies.

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By Kirill Tšernov Kirill Tšernov ·

Use Location Data for Better Customer Experience

To improve your customer service, you should take full advantage of location data. Analyze what your location are doing right and replicate the effect.

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