Qminder Blog

By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

The CEO Guide to Customer Experience

Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.

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By Kirill Tšernov Kirill Tšernov ·

Montgomery Water Works Visitor Management

Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Solving Customer Wait Times

Nobody likes waiting, so why force your customers to waste their precious time? There are 4 easy ways to make them forget about how long they're waiting.

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By Kirill Tšernov Kirill Tšernov ·

Customer Service Is a Mindset, Not a Department

Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.

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By Jessica Gross Jessica Gross ·

How to Measure Customer Experience

With the right tools and mindset, you can measure even such abstract concepts as customer experience. In fact, measuring CX and its effectiveness is a must.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Happy Employees Make Happy Customers

Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.

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