Kirill Tšernov · February 23, 2022 7 Common Customer Service Phrases to Avoid
This is a list of 7 customer service phrases to avoid when talking to customers. Learn which customer service phrases you should never say.
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Kirill Tšernov · February 22, 2022 Introducing Qminder’s New and Improved Service View
We've updated Qminder's Service New and introduced exciting new features. Learn about the upcoming changes and the process behind their design.
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Kirill Tšernov · February 21, 2022 The Beginner’s Guide to Queuing theory
This is a beginner's guide to queuing theory. Find out the definition of queuing theory, its history, benefits and real-life applications.
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Kirill Tšernov · February 15, 2022 Why You Should Listen to Your Customers (And Why You Shouldn’t)
This is an article on how listening to customers improves the experience and benefits your business. Learn why you both should, and shouldn't, listen to your customers.
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Kirill Tšernov · February 11, 2022 11 Ways to Make Customers Fall in Love With Your Brand
How do you make customers fall in love with your business brand? This guide will help you increase customer engagement and loaylty.
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Kirill Tšernov · January 26, 2022 Back in the USSR: The Art of Soviet Queues
You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".
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