Elisa Abbott · April 5, 2019 7 Deadly Customer Service Phrases to Avoid
For a customer service rep, talking is the way of life. But, to stay in customers' good graces, some customer service phrases are better left unsaid.
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Kirill Tšernov · April 3, 2019 Why You Shouldn’t Build Your Own Queuing System
To build or not to build? When it comes to queuing systems, you'd better trust the already-existing products. They're faster, stronger and... cheaper, too.
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Kirill Tšernov · April 1, 2019 Qfinder: A Blast From the Past
Down with the future; past is the new sexy! With our newest product, you can relive what it was like to stand in the world-famous Soviet lines.
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Kirill Tšernov · March 18, 2019 Mowasalat: Effectively Handling Over 7,000 Drivers
Mowasalat, a forward-thinking transportation company from Qatar, is a shining example of how to treat employees fairly, and help them achieve more.
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Giorgi Lobzhanidze · March 5, 2019 Why You Should Use Customer Names: #QminderAsks
QminderAsks brings you the opinions from the world's best experts on a customer service topic. Our first episode: Why you should use customer names.
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Ester Brierley · March 4, 2019 Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience
It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.
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