Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

The Effects of Waiting in Healthcare

Waiting seems a natural part of visiting a hospital, but what are the negative consequences of it? One thing for sure, hospitals need to fix this ASAP.

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By Kirill Tšernov Kirill Tšernov ·

ToastMe Visitor Management

Sometimes, the best use of technology is the most straightforward. See how ToastMe manages its visitors traffic thanks to Qminder queue management system.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Examples of Great Customer Service in Retail

How else can you learn other than by learning from examples? Here are several real-life examples of exceptional customer service for you to learn from.

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By Kirill Tšernov Kirill Tšernov ·

What Patient Experience Can Learn From Customer Experience

What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

The CEO Guide to Customer Experience

Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.

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By Kirill Tšernov Kirill Tšernov ·

Montgomery Water Works Visitor Management

Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.

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