Qminder Blog

queue management myths debunked
By Kirill Tšernov Kirill Tšernov ·

6 Queue Management Myths, Debunked

There are a lot of myths and misconceptions surrounding queues and queue management. Let's debunk the most widespread myths and uncover the truth.

guide to effective queue management
By Kirill Tšernov Kirill Tšernov ·

Building Great Queue Management: A Step-by-Step Guide for Any Business

Queue management is something that a lot of companies do, but few excel at. Join the ranks of the latter with our step-by-step guide to great queuing.

patient journey mapping in healthcare
By Kirill Tšernov Kirill Tšernov ·

Patient Journey Mapping: Making Healthcare Experience Better for All

Patient journey mapping is a way of visualizing the service experiences of patients over time. Here's why hospitals and clinics should use it.

provide faster customer service
By Kirill Tšernov Kirill Tšernov ·

Speed Matters: 10 Tips for Delivering Faster Customer Service

Providing time-sensitive customer service at a faster rate is how you stand apart from competitors. Here are 10 tips on how to deliver faster service.

frontline workers violence prevention
By Kirill Tšernov Kirill Tšernov ·

Preventing Violence and Abuse of Frontline Workers

COVID-19 pandemic is making things tense, with customers lashing out at people who deserve it the least -- frontline retail and healthcare workers.

improve customer service with customer data
By Kirill Tšernov Kirill Tšernov ·

Gathering Customer Data to Improve Service Flow

When it comes to queuing, numbers play a big role. No, not the numbers on your ticket. We're talking about customer data that helps improve your service.

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