Qminder Blog

frontline workers violence prevention
By Kirill Tšernov Kirill Tšernov ·

Preventing Violence and Abuse of Frontline Workers

COVID-19 pandemic is making things tense, with customers lashing out at people who deserve it the least -- frontline retail and healthcare workers.

improve customer service with customer data
By Kirill Tšernov Kirill Tšernov ·

Gathering Customer Data to Improve Service Flow

When it comes to queuing, numbers play a big role. No, not the numbers on your ticket. We're talking about customer data that helps improve your service.

worlds longest queues waiting lines
By Kirill Tšernov Kirill Tšernov ·

The World’s Most Famous and Longest Queues

The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...

consumer behavior in checkout lines
By Kirill Tšernov Kirill Tšernov ·

The Problem With Wait Times at Government Offices

Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.

improve operational efficiency
By Kirill Tšernov Kirill Tšernov ·

How Electronic Queuing Systems Improve Operational Efficiency

How important can an electronic queue management system be to your operational efficiency? Managing customer expectations starts with managing crowds.

best queue management system features
By Kirill Tšernov Kirill Tšernov ·

7 Queue Management System Features Your Business Needs

What separates a good queuing system from a great one? Let's take a look at the list of 7 most important queue management system features.

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