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Qminder Blog

patient journey mapping in healthcare
By Kirill Tšernov Kirill Tšernov ·

Patient Journey Mapping: Making Healthcare Experience Better for All

Patient journey mapping is a way of visualizing the service experiences of patients over time. Here's why hospitals and clinics should use it.

provide faster customer service
By Kirill Tšernov Kirill Tšernov ·

Speed Matters: 10 Tips for Delivering Faster Customer Service

Providing time-sensitive customer service at a faster rate is how you stand apart from competitors. Here are 10 tips on how to deliver faster service.

black friday virtual queuing tips
By Kirill Tšernov Kirill Tšernov ·

Prepare Your Store for Black Friday With Virtual Queuing

Black Friday in 2020 will be a different one, thanks to COVID-19. To ensure your customers' and staff's safety, implement virtual queuing software.

frontline workers violence prevention
By Kirill Tšernov Kirill Tšernov ·

Preventing Violence and Abuse of Frontline Workers

COVID-19 pandemic is making things tense, with customers lashing out at people who deserve it the least -- frontline retail and healthcare workers.

improve customer service with customer data
By Kirill Tšernov Kirill Tšernov ·

Gathering Customer Data to Improve Service Flow

When it comes to queuing, numbers play a big role. No, not the numbers on your ticket. We're talking about customer data that helps improve your service.

worlds longest queues waiting lines
By Kirill Tšernov Kirill Tšernov ·

The World’s Most Famous and Longest Queues

The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...

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