Qminder Blog

By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

What Customer Journey Mapping Is and How to Create it

A customer experience specialist needs to be somewhat of a cartographer. To truly help your customers, you need to create a customer journey map.

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By Kirill Tšernov Kirill Tšernov ·

Visitor Experience at City Halls, the American Way

On Independence Day, stand up for what's right: freedom, liberty, and pursuit of happiness — for all customers, visitors and guests!

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By Kirill Tšernov Kirill Tšernov ·

City of Manhattan Beach Visitor Management

The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.

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By Kirill Tšernov Kirill Tšernov ·

GDT Visitor Management at Cisco Live

GDT is an IT solutions provider that specializes in delivering excellent visitor management and visitor experiences powered by advanced technologies.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Mastering Customer Loyalty in the Digital Era

77% of consumers withdraw their loyalty at a quicker rate than 3 years ago. If you don't want this to happen to you, you need to embrace customer loyalty.

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By Kirill Tšernov Kirill Tšernov ·

Winning Over Angry Customers With Customer Service

As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.

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