Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

Numbers Do Lie, or a Story of the Most Patient Visitor Ever

Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.

customer service training
By Kirill Tšernov Kirill Tšernov ·

How to Train Your Employees in Customer Service

"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.

customer service data
By Kirill Tšernov Kirill Tšernov ·

The Benefits of Service Intelligence for Your Business

It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.

student queue management at westchester college
By Kirill Tšernov Kirill Tšernov ·

Westchester Community College Student Management

Despite being the county's largest university, Westchester Community College found a way to effortlessly manage 24,000 students. Why not learn from them?

hate waiting lines
By Kirill Tšernov Kirill Tšernov ·

Why You Hate Waiting in Line

Do you hate queues? Well, get in line! Though hating queues is natural, people don't usually address why they feel this way about waiting. Let's find out.

customer service statistics
By Kirill Tšernov Kirill Tšernov ·

37 Stats You Didn’t Know About Customer Service

Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!

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