Kirill Tšernov · March 16, 2018 Numbers Do Lie, or a Story of the Most Patient Visitor Ever
Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.
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Kirill Tšernov · March 13, 2018 How to Train Your Employees in Customer Service
"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.
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Kirill Tšernov · March 9, 2018 The Benefits of Service Intelligence for Your Business
It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.
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Kirill Tšernov · March 8, 2018 Westchester Community College Student Management
Despite being the county's largest university, Westchester Community College found a way to effortlessly manage 24,000 students. Why not learn from them?
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Kirill Tšernov · March 5, 2018 Why You Hate Waiting in Line
Do you hate queues? Well, get in line! Though hating queues is natural, people don't usually address why they feel this way about waiting. Let's find out.
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Kirill Tšernov · March 2, 2018 37 Stats You Didn’t Know About Customer Service
Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!
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