Kirill Tšernov · June 13, 2017 Visitor Experience 101 for Hospitals
Visitor experience is as important in healthcare as it is in retail. How can hospitals be made better for patients? Time to take a cue from businesses.
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Kirill Tšernov · June 9, 2017 The Importance of Greeting Your Patients
First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.
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Kirill Tšernov · June 6, 2017 The Effect of No-Shows on Patients and Hospitals
Missed appointments cost healthcare 150 billion dollars a year. How does it happen and how to stop hospitals from losing money? The system needs to change.
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Hyun Lee · June 2, 2017 How to Implement a Queue Management System for Hospitals
How does implementing a queue management system benefit healthcare? It does help with managing heavy patient flow, but there is another advantage to QMS...
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Hyun Lee · June 1, 2017 A Hume Makes Online & Offline Shopping Seamless
Customer service values that historically allowed them to compete against countless competitors. Is your business set up to fight for another century?
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Hyun Lee · June 1, 2017 Why Hospital Sign-In Sheets Are Not Effective
Many hospitals are still using sign-in forms for patient registration. Is there a good alternative to paper sign-in sheets? There is a time-saving way...
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