Qminder Blog

update queuing strategy
By Kirill Tšernov Kirill Tšernov ·

3 Signs You Need to Update Your Queuing Strategy

Like other aspects of your business, queuing strategy needs constant updates to be effective. Look out for these 3 signs to know when to update your queues.

footfall analytics for retail
By Kirill Tšernov Kirill Tšernov ·

How to Use Footfall Analytics to Improve Customer Service

Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.

how to serve great customer experience
By Kirill Tšernov Kirill Tšernov ·

How to Deliver Excellent Customer Experience

The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.

queuing theory customer service
By Kirill Tšernov Kirill Tšernov ·

Queuing Theory as Applied to Customer Service

What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.

improve business with customer feedback
By Kirill Tšernov Kirill Tšernov ·

Customer Feedback as a Way to Great Customer Experience

For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.

retail queuing strategy millennials
By Kirill Tšernov Kirill Tšernov ·

Millennials and Your Next Queuing Strategy

Millennials are the largest generation of customers in the US. If a business wants to succeed, it needs to understand how millennials queue up.

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