Kirill Tšernov · November 20, 2017 How to Manage Heavy Footfall
Wanting as many customers as possible to visit your store is a monkey's paw wish. You can't handle heavy foot traffic — unless you follow these steps.
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Kirill Tšernov · November 17, 2017 Improving Business With Service Intelligence
As important as customer service is, can you measure it? Is there a way to analyze your service efforts? Actually, there is — and it's Service Intelligence.
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Kirill Tšernov · November 13, 2017 4 Signs Your Queue Strategy Is Working
How can you tell whether your queue strategy is working? There are at least 4 clear signs you should look out for, which show you're on the right track.
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Kirill Tšernov · November 10, 2017 4 Reasons Your Customer Service Strategy Isn’t Working
Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.
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Kirill Tšernov · November 8, 2017 Which Superhero Are You? A Customer Service Personality Test
Ever wanted to be a superhero? Maybe you are one already — a customer service superhero, that is. Tune in to our channel to find out your secret persona.
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Kirill Tšernov · November 3, 2017 How Technology Can Improve Queue Management
Want to make your customers experience good queuing? Thing is, you can't improve queue management without the helping hand of technology.
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