Customer Experience Blog

Maris Pärnamets· August 11, 2025

Strategies to Deliver Personalized Experiences in Retail Click-and-Collect Services

Learn simple, practical ways to improve the retail pickup experience using tools like smart check-ins, messaging, queue updates, and customer feedback.

Aubrey Yung· August 06, 2025

The Role of Customer Journey Mapping in Enhancing Citizen Satisfaction in Public Service

Discover how customer journey mapping helps public agencies improve citizen satisfaction by fixing service gaps, streamlining steps & improving communication.

Aubrey Yung· July 31, 2025

What Customer Journey Mapping Is and How to Create it

Learn what customer journey mapping is, how to create one, and how it helps public services improve citizen satisfaction across every service touchpoint.

Aleksandra Sõsun· May 09, 2025

7 Features to Look for in Appointment Systems for Local Government Services

Learn how automated appointment scheduling in public offices boosts efficiency, reduces wait times, and improves customer satisfaction.

Kirill Tšernov· November 21, 2018

6 Customer Experience Trends in Healthcare

Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.

Giorgi Lobzhanidze· October 16, 2018

Customer Experience Vs. Product: What's More Important?

Customer experience versus product: what should you invest in to get the most bang for your buck? CX is increasingly more relevant to business success.

Kirill Tšernov· August 27, 2018

What Patient Experience Can Learn From Customer Experience

What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.

Giorgi Lobzhanidze· August 24, 2018

The CEO Guide to Customer Experience

Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.

Giorgi Lobzhanidze· August 08, 2018

Happy Employees Make Happy Customers

Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.

Giorgi Lobzhanidze· July 25, 2018

25 Most Important Customer Experience Statistics

Numbers may not tell the entire story, but to understand the importance of customer experience, you need to know these customer experience statistics.

Kirill Tšernov· July 06, 2018

The Key to Succeeding Like an Apple Store

You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.

Kirill Tšernov· March 22, 2018

How to Show Empathy to Customers

Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.