Qminder Blog

st. johns hospital patient management
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

St. John’s Medical Center: The Epitome of Patient-Centered Care

Does healthcare only include medical services, or is there more to it? St. John's Medical Center shows that even queuing plays a role in patient care.

click and collect automation
By Kirill Tšernov Kirill Tšernov ·

Balancing Automation and the Human Touch in Click & Collect

To automate or not automate? Is it worth it to sacrifice the human touch to maximize the effectiveness of click & collect? Wait for a second opinion.

footfall analytics benefits
By Kirill Tšernov Kirill Tšernov ·

Using the Data From People Counters to Boost Service

People counters help measure footfall, i.e. the number of visitors, but they also help you measure the effectiveness of your customer service strategy.

application of queuing theory
By Kirill Tšernov Kirill Tšernov ·

What Are You Waiting For: The Queuing Theory in Practice

Queues surround us wherever we go and whatever we do. At home, work or in our free time, there's no escape. But are all queues truly made equal?

waiting cost queuing theory
By Kirill Tšernov Kirill Tšernov ·

The Cost of Queues: How Improper Queue Management Affects Your Bottom Line

Time for some queuing theory: what is the cost of waiting in customer service? You'd be surprised how much revenue you miss out on by not fixing queues.

solving queue jumping problem
By Kirill Tšernov Kirill Tšernov ·

Weighing the Options: Can Queue-Jumping Be Fair?

Just imagine: you're standing in line for hours and as your turn is coming, somebody jumps in. Is queue-jumping ever called for? You may be surprised...

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