Giorgi Lobzhanidze · September 30, 2019 St. John’s Medical Center: The Epitome of Patient-Centered Care
Does healthcare only include medical services, or is there more to it? St. John's Medical Center shows that even queuing plays a role in patient care.
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Kirill Tšernov · September 21, 2019 Balancing Automation and the Human Touch in Click & Collect
To automate or not automate? Is it worth it to sacrifice the human touch to maximize the effectiveness of click & collect? Wait for a second opinion.
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Kirill Tšernov · September 6, 2019 Using the Data From People Counters to Boost Service
People counters help measure footfall, i.e. the number of visitors, but they also help you measure the effectiveness of your customer service strategy.
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Kirill Tšernov · August 29, 2019 What Are You Waiting For: The Queuing Theory in Practice
Queues surround us wherever we go and whatever we do. At home, work or in our free time, there's no escape. But are all queues truly made equal?
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Kirill Tšernov · August 19, 2019 The Cost of Queues: How Improper Queue Management Affects Your Bottom Line
Time for some queuing theory: what is the cost of waiting in customer service? You'd be surprised how much revenue you miss out on by not fixing queues.
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Kirill Tšernov · August 13, 2019 Weighing the Options: Can Queue-Jumping Be Fair?
Just imagine: you're standing in line for hours and as your turn is coming, somebody jumps in. Is queue-jumping ever called for? You may be surprised...
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