Qminder Blog

how to serve great customer experience
By Kirill Tšernov Kirill Tšernov ·

Dear Customer Service People: A Love Letter From Qminder

It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.

benefits of self-service
By Kirill Tšernov Kirill Tšernov ·

Helping Customers Help Themselves: The Benefits of Self-Service

Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...

how to solve queuing problem
By Kirill Tšernov Kirill Tšernov ·

11 Queue Strategy Tips, Explained in Fewer Than 140 Characters

Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.

correcting customer service mistakes
By Alexandra Reay Alexandra Reay ·

Correcting 5 Common Customer Service Mistakes

Everybody makes mistakes. The question is, do you learn from them? Customers are harsh critics, so be sure to correct these 5 common service mistakes.

customer service stand out
By Ryan Bronson Ryan Bronson ·

Make Your Small Business Stand Out With Customer Service

No matter how unique you think your service is, you're bound to come across competitors who do the same thing. How do you stand out? With customer service!

customer experience influencers
By Harry Southworth Harry Southworth ·

10 Powerful Customer Experience Leaders to Follow in 2019

Getting great at CX is easy when you know which experts to listen to. Here are 10 customer experience influencers to add to your social feeds.

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