Giorgi Lobzhanidze · July 10, 2018 Customer Service – To Automate, or Not to Automate, That Is the Question
Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.
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Kirill Tšernov · July 6, 2018 The Key to Succeeding Like an Apple Store
You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.
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Giorgi Lobzhanidze · July 5, 2018 What Customer Journey Mapping Is and How to Create it
A customer experience specialist needs to be somewhat of a cartographer. To truly help your customers, you need to create a customer journey map.
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Kirill Tšernov · July 4, 2018 Visitor Experience at City Halls, the American Way
On Independence Day, stand up for what's right: freedom, liberty, and pursuit of happiness — for all customers, visitors and guests!
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Kirill Tšernov · July 2, 2018 City of Manhattan Beach Visitor Management
The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.
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Kirill Tšernov · June 29, 2018 GDT Visitor Management at Cisco Live
GDT is an IT solutions provider that specializes in delivering excellent visitor management and visitor experiences powered by advanced technologies.
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