Kirill Tšernov · August 23, 2018 Montgomery Water Works Visitor Management
Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.
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Giorgi Lobzhanidze · August 15, 2018 Solving Customer Wait Times
Nobody likes waiting, so why force your customers to waste their precious time? There are 4 easy ways to make them forget about how long they're waiting.
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Kirill Tšernov · August 13, 2018 Customer Service Is a Mindset, Not a Department
Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.
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Giorgi Lobzhanidze · August 8, 2018 Happy Employees Make Happy Customers
Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.
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Giorgi Lobzhanidze · August 6, 2018 Improving Experience Through Data, the Tesla Way
How does Tesla, a car company, manages to excel at customer experience same way as Apple? The two-word answer to that is, data analysis.
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Giorgi Lobzhanidze · August 1, 2018 Your Guide To Service Design
Whether you are creating a new service or enhancing an old one, understanding every part of your customer's interaction with your business is important. If you are uncertain how to do it, service design is exactly what you need!
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