Kirill Tšernov · August 31, 2018 The Effects of Waiting in Healthcare
Waiting seems a natural part of visiting a hospital, but what are the negative consequences of it? One thing for sure, hospitals need to fix this ASAP.
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Kirill Tšernov · August 30, 2018 ToastMe Visitor Management
Sometimes, the best use of technology is the most straightforward. See how ToastMe manages its visitors traffic thanks to Qminder queue management system.
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Giorgi Lobzhanidze · August 28, 2018 Examples of Great Customer Service in Retail
How else can you learn other than by learning from examples? Here are several real-life examples of exceptional customer service for you to learn from.
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Kirill Tšernov · August 27, 2018 What Patient Experience Can Learn From Customer Experience
What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.
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Giorgi Lobzhanidze · August 24, 2018 The CEO Guide to Customer Experience
Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.
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Kirill Tšernov · August 23, 2018 Montgomery Water Works Visitor Management
Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.
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