Qminder Blog

By Hyun Lee Hyun Lee ·

How the In-Store Customer Experience Affects the Bottom Line

The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.

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By Kirill Tšernov Kirill Tšernov ·

Customer Satisfaction Metrics You Need to Be Tracking

How to effectively measure customer satisfaction? Kick your business strategy into high gear with customer satisfaction metrics, and drive consistent growth.

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By Kirill Tšernov Kirill Tšernov ·

What It Means to Be Customer-Centric

What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.

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By Kirill Tšernov Kirill Tšernov ·

The Language of Queuing

Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Figure out the correct use of queuing terms by studying the language of queue management.

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By Kirill Tšernov Kirill Tšernov ·

How to Improve Customer Impulse Purchasing Behavior

One in three shoppers make one impulse purchase each week. How can you capitalize on this sales opportunity? Make it easier to impulse buy at your location.

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By Kirill Tšernov Kirill Tšernov ·

Why You Should Switch Away From a Take-a-Number System

A look at a take-a-number queue system — how it works and why it's outdated. Treat your customers as they deserve by switching away from ticket machines.

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