Qminder Blog
Kirill Tšernov · October 3, 2017 2017 Retail Holiday Calendar
The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with a retail holiday calendar 2017.
Read more Kirill Tšernov · October 2, 2017 3 Signs You Need to Update Your Queuing Strategy
Like other aspects of your business, queuing strategy needs constant updates to be effective. Look out for these 3 signs to know when to update your queues.
Read more Kirill Tšernov · September 25, 2017 How to Use Footfall Analytics to Improve Customer Service
Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.
Read more Kirill Tšernov · September 20, 2017 How to Deliver Excellent Customer Experience
The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.
Read more Kirill Tšernov · September 18, 2017 Queuing Theory as Applied to Customer Service
What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.
Read more Kirill Tšernov · September 15, 2017 What Is a Queuing System?
What is a queuing system and does your business need one? You can answer both questions once you read our guide to queue management systems.
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