Kirill Tšernov · January 19, 2018 5 Ways to Transform the In-Store Experience
Is it time to transform your in-store customer experience? If you want to achieve great customer service results, follow this simple, five-step blueprint.
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Kirill Tšernov · January 17, 2018 Back in the USSR: The Art of Soviet Queues
You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".
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Kirill Tšernov · January 16, 2018 Qualities of Good Queue Design
Modern times are all about good, sleek design. Queue management is no different: designing your waiting experience is a crucial step towards success.
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Kirill Tšernov · January 12, 2018 How to Manage Queues in Restaurants
"Stay hungry" is a good slogan for startups, but not your restaurant. Without queue management, you risk losing clients after making them wait for too long.
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Kirill Tšernov · January 8, 2018 The Power of Using Customer Names
What's in a name? If it comes to your customers and your business, then a lot. There is a science to using your customers' names for that personal touch.
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Kirill Tšernov · January 5, 2018 Why Great Customer Service Begins With a Smile
There's no better way to know that your customer service is working than see your customer smile. But should you too turn your frown upside down?
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