Kirill Tšernov · September 20, 2017 How to Deliver Excellent Customer Experience
The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.
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Kirill Tšernov · September 18, 2017 Queuing Theory as Applied to Customer Service
What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.
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Kirill Tšernov · September 15, 2017 What Is a Queuing System?
What is a queuing system and does your business need one? You can answer both questions once you read our guide to queue management systems.
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Kirill Tšernov · September 13, 2017 Customer Feedback as a Way to Great Customer Experience
For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.
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Kirill Tšernov · September 7, 2017 Millennials and Your Next Queuing Strategy
Millennials are the largest generation of customers in the US. If a business wants to succeed, it needs to understand how millennials queue up.
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Kirill Tšernov · September 5, 2017 The Secret to Hospital Growth Is Patient Experience
“Patient” is another word for “customer”. Why not apply the retail standards of customer experience to healthcare? See your hospital grow as a result.
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