Kirill Tšernov · February 2, 2018 The Features of a Queue Management System
Think queue solutions only improve your queuing? Think again! The benefits of a queue management system are too many to count — but let's try, anyway.
Read more
Kirill Tšernov · January 30, 2018 How to Reduce Queues in Banks
Nowhere are queues more apparent and aggressive than in banks. But the solution to this poor customer service epidemic is easier than you may think...
Read more
Kirill Tšernov · January 26, 2018 Overworked Nurses Are Killing Your Healthcare Business
Working hard is hardly working: The only thing overloading your nurses will get you is a failed hospital. But there is a cure for this business killer...
Read more
Kirill Tšernov · January 24, 2018 Why the Other Line Always Moves Faster Than Yours
Have you ever felt the other queues moved faster than yours? Are you just that unlucky or is it a trick of your mind? Let's get to the bottom of this...
Read more
Kirill Tšernov · January 19, 2018 5 Ways to Transform the In-Store Experience
Is it time to transform your in-store customer experience? If you want to achieve great customer service results, follow this simple, five-step blueprint.
Read more
Kirill Tšernov · January 17, 2018 Back in the USSR: The Art of Soviet Queues
You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".
Read more