25 Most Important Customer Experience Statistics
Numbers may not tell the entire story, but to understand the importance of customer experience, you need to know these customer experience statistics.
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Disney’s Customer Experience Excellence
Disney produces not only enjoyable animated features but also delightful visitor experiences. How do they manage to still do this, year after year?
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La Cité Student Management
Is it ever too late to learn? La Cité, a major community college in Canada, proves that in education, as in retail, experience is king.
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007 James Bond Skills of a Great Customer Service Agent
Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.
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7 Easy Tips to Make Customers Fall in Love With Waiting Rooms
What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?
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Travelwise Visitor Management Solution
Travelwise found a way to not only efficiently manage their expo visitors but also provide incredible customer service experiences.
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