Giorgi Lobzhanidze · July 20, 2018 Disney’s Customer Experience Excellence
Disney produces not only enjoyable animated features but also delightful visitor experiences. How do they manage to still do this, year after year?
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Kirill Tšernov · July 19, 2018 La Cité Student Management
Is it ever too late to learn? La Cité, a major community college in Canada, proves that in education, as in retail, experience is king.
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Giorgi Lobzhanidze · July 17, 2018 007 James Bond Skills of a Great Customer Service Agent
Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.
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Giorgi Lobzhanidze · July 13, 2018 7 Easy Tips to Make Customers Fall in Love With Waiting Rooms
What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?
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Giorgi Lobzhanidze · July 12, 2018 Travelwise Visitor Management Solution
Travelwise found a way to not only efficiently manage their expo visitors but also provide incredible customer service experiences.
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Giorgi Lobzhanidze · July 10, 2018 Customer Service – To Automate, or Not to Automate, That Is the Question
Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.
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