Kirill Tšernov · October 30, 2017 Make Your Customer Service Unbearable, In 4 Easy Steps
There are so many guides on how to achieve success, but not a single one on how to properly frustrate your customers. Don't worry, we've got your covered!
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H.P. Queuecraft · October 26, 2017 🎃 Tales From the Queue, Volume 1
Fork of lightning, roll of thunder... Fear not, for the true horror is yet to begin. Thumb through our Necronomicon of gripping stories of queuing horrors.
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Hyun Lee · October 23, 2017 How the In-Store Customer Experience Affects the Bottom Line
The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.
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Kirill Tšernov · October 19, 2017 Customer Satisfaction Metrics You Need to Be Tracking
How to effectively measure customer satisfaction? Kick your business strategy into high gear with customer satisfaction metrics, and drive consistent growth.
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Kirill Tšernov · October 16, 2017 What It Means to Be Customer-Centric
What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.
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Kirill Tšernov · October 13, 2017 The Language of Queuing
Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Figure out the correct use of queuing terms by studying the language of queue management.
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