Kirill Tšernov · January 26, 2018 Overworked Nurses Are Killing Your Healthcare Business
Working hard is hardly working: The only thing overloading your nurses will get you is a failed hospital. But there is a cure for this business killer...
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Kirill Tšernov · January 24, 2018 Why the Other Line Always Moves Faster Than Yours
Have you ever felt the other queues moved faster than yours? Are you just that unlucky or is it a trick of your mind? Let's get to the bottom of this...
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Kirill Tšernov · January 19, 2018 5 Ways to Transform the In-Store Experience
Is it time to transform your in-store customer experience? If you want to achieve great customer service results, follow this simple, five-step blueprint.
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Kirill Tšernov · January 17, 2018 Back in the USSR: The Art of Soviet Queues
You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".
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Kirill Tšernov · January 16, 2018 Qualities of Good Queue Design
Modern times are all about good, sleek design. Queue management is no different: designing your waiting experience is a crucial step towards success.
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Kirill Tšernov · January 12, 2018 How to Manage Queues in Restaurants
"Stay hungry" is a good slogan for startups, but not your restaurant. Without queue management, you risk losing clients after making them wait for too long.
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