Kirill Tšernov · October 16, 2017 What It Means to Be Customer-Centric
What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.
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Kirill Tšernov · October 13, 2017 The Language of Queuing
Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Figure out the correct use of queuing terms by studying the language of queue management.
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Kirill Tšernov · October 6, 2017 How to Improve Customer Impulse Purchasing Behavior
One in three shoppers make one impulse purchase each week. How can you capitalize on this sales opportunity? Make it easier to impulse buy at your location.
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Kirill Tšernov · October 4, 2017 Why You Should Switch Away From a Take-a-Number System
A look at a take-a-number queue system — how it works and why it's outdated. Treat your customers as they deserve by switching away from ticket machines.
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Kirill Tšernov · October 3, 2017 2017 Retail Holiday Calendar
The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with a retail holiday calendar 2017.
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Kirill Tšernov · October 2, 2017 3 Signs You Need to Update Your Queuing Strategy
Like other aspects of your business, queuing strategy needs constant updates to be effective. Look out for these 3 signs to know when to update your queues.
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