Kirill Tšernov · June 27, 2018 Winning Over Angry Customers With Customer Service
As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.
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Giorgi Lobzhanidze · June 26, 2018 Customer Satisfaction – Make Your Customer Addicted to Your Business
Of all the songs your customer could be singing, "I Can't Get No Satisfaction" shouldn't be one of them — customer satisfaction is key to customer success.
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Kirill Tšernov · June 22, 2018 Creating a Customer Empathy Map
Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.
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Giorgi Lobzhanidze · June 21, 2018 8 Customer Service Lessons You Need to Learn
There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.
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Kirill Tšernov · June 19, 2018 The Art of Comparing Business Locations
Is comparing business locations like comparing apples to oranges? There's a point to looking closely at your locations, to see what's been working and why.
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Giorgi Lobzhanidze · June 18, 2018 Personalized Customer Experience in Retail
Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.
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