Kirill Tšernov · October 6, 2017 How to Improve Customer Impulse Purchasing Behavior
One in three shoppers make one impulse purchase each week. How can you capitalize on this sales opportunity? Make it easier to impulse buy at your location.
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Kirill Tšernov · October 3, 2017 2017 Retail Holiday Calendar
The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with a retail holiday calendar 2017.
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Kirill Tšernov · October 2, 2017 3 Signs You Need to Update Your Queuing Strategy
Like other aspects of your business, queuing strategy needs constant updates to be effective. Look out for these 3 signs to know when to update your queues.
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Kirill Tšernov · September 25, 2017 How to Use Footfall Analytics to Improve Customer Service
Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.
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Kirill Tšernov · September 20, 2017 How to Deliver Excellent Customer Experience
The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.
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Kirill Tšernov · September 18, 2017 Queuing Theory as Applied to Customer Service
What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.
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