Kirill Tšernov · September 18, 2017 Queuing Theory as Applied to Customer Service
What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.
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Kirill Tšernov · September 13, 2017 Customer Feedback as a Way to Great Customer Experience
For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.
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Kirill Tšernov · September 7, 2017 Millennials and Your Next Queuing Strategy
Millennials are the largest generation of customers in the US. If a business wants to succeed, it needs to understand how millennials queue up.
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Kirill Tšernov · August 31, 2017 Why Schools Need Queue Management
From enrollment to admission office, schools have problems with managing queues. Can a queuing solution help with that? It's time for a lesson on queuing.
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Kirill Tšernov · August 23, 2017 How to Implement a Queue Management System for Retail
How to implement a queue management system in retail — everything you wanted to know about queuing solutions and customer service but were afraid to ask.
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Hyun Lee · August 16, 2017 The Impact of Poor Customer Service on Retail
89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?
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