Aubrey Yung
SEO Manager at Qminder
Aubrey Yung is an SEO Manager with 6+ years of B2B and B2C marketing experience.
Aubrey studied Sociology and Comparative Literature at the University of Hong Kong and graduated with a Bachelor of Social Sciences in 2016.
Aubrey's most recent articles
The ROI of Queue Analytics for Enterprises
Queue Management in Test Labs - Making Clinic Visits Safe
Speed Matters: 10 Tips for Delivering Faster Customer Service
Queue Barriers: The Good, the Bad, and the Ugly
7 Types of People in a Queue
How to Enhance Your Customer Waiting Room Experience
How Targeted SMS Alerts Can Cut Missed Appointments
What is the Customer Experience Pyramid?
How to Ask Questions to Get Customer Feedback
How to Use Footfall Analytics to Improve Customer Service
The Power of Using Customer Names to Create Personalized Experiences
How Exceptional Customer Experiences Improve Patient Satisfaction in Hospitals and Clinics
Using Historical Data to Predict Queue Patterns and Improve Operations in Public Services
5 Easy Ways to Modernize Patient Waiting Room Experience
How To Use Customer Behavior Data to Improve Service Efficiency in Government Agencies
The Best Alternative Solutions for a Take-a-Number System
The Role of Customer Journey Mapping in Enhancing Citizen Satisfaction in Public Services
What Customer Journey Mapping Is and How to Create it
Customer Satisfaction Metrics You Need to Be Tracking
How Service Intelligence Helps You Run a Smarter Business
Best Practices for Managing High-Demand DMV Services
The Best and Worst Times to Visit a Hospital: A Guide to Minimizing Wait Times
Why Are Hospital Wait Times in Canada So Long?
The Beginner’s Guide to Queuing theory
How to Improve Customer Communication With SMS Text Messaging
Are Walk-Ins More Efficient Than Appointments?
7 Strategies to Optimize Patient Flow in Healthcare
Virtual Queueing: A Complete Guide to Virtual Queue System
Single-Line Queues Vs Multiple-Line Queues: Which One Is Better?
How to Reduce Patient Wait Times in Hospitals
Why Hospital Wait Times Are So Long
8 Queue Management System Features Your Business Needs
4 Levels of Customer Loyalty: How to Keep Your Clients
7 Customer Retention Strategies That Really Work
What Are the Worst Times to Visit a Hospital?
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