Hardware store increases business quality using Qminder
Carrier Enterprise loves the Qminder provided statistics. Qminder is their choice of waiting line management system.
So how did Qminder resolve the problem? We provided a visitor sign in solution and managed the queues.
Carrier Enterprise is a subsidiary of the largest independent HVAC (heating, ventilation, and air conditioning) distribution company in the world, Watsco, Inc. They distribute air conditioners, as well as a full-line of aftermarket parts, supplies and accessories.
During the summer months the location can have more than 40 customers waiting in the showroom for assistance, with a total wait time up to an hour. Many times the customers were waiting in the wrong spot, or didn’t need to wait in showroom at all. They used to have an old fashioned take-a-ticket system which didn’t satisfy their needs.
The president of Carrier Enterprise found Qminder while googling for a solution and tested it out quickly himself. After a successful pilot they started to use Qminder in one location, with more to be added in the future.
In this location they are using a greeter with an iPad to take the personal approach to every customer. While waiting, visitors can browser around the showroom and be sure that they will be called. Called customer names are showed on the regular TV which they had before.
“Things are going really well here and we are loving the information we are getting so far. The response from our customers has been great as well” says Shelley Powell Graham, Store Manager of Carrier Enterprise Carrollton, TX.
Carrier Enterprise loves the Qminder provided statistics. Exploring the data they can make better assumptions how to improve their customer service in future. This gives a clear overview what exactly is happening in the store.
“I cannot begin to tell you how amazing it is to have this data and we have already been able to positively impact our business,” explains Mrs. Powell Graham.
The use-case of Carrier Enterprise is a nice example how Qminder can help to improve customer service, sales and understand the business from a new angle.
She adds: “We are really loving the system and the data that we are able to use from it.”
Try Qminder right now and improve your service today!