How To Use Customer Behavior Data to Improve Service Efficiency in Government Agencies
Learn how to use customer behavior data to improve public services, reduce wait times, and deliver more personalized experiences with the right tools.
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Strategies to Deliver Personalized Experiences in Retail Click-and-Collect Services
Learn simple, practical ways to improve the retail pickup experience using tools like smart check-ins, messaging, queue updates, and customer feedback.
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The Best Alternative Solutions for a Take-a-Number System
Explore smarter alternatives to the take-a-number system. Learn how virtual queues, scheduling, and messaging tools improve service and reduce wait times.
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The Role of Customer Journey Mapping in Enhancing Citizen Satisfaction in Public Service
Discover how customer journey mapping helps public agencies improve citizen satisfaction by fixing service gaps, streamlining steps & improving communication.
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How Queue Management Systems Use Multi-Location Insights to Improve Staff Efficiency
Discover how multi-location insights help improve staff efficiency, service quality, and queue management across branches with one simple dashboard.
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Waitlist Monitor: What It Is and How It Works
A waitlist monitor or a waiting room tv is a digital screen that shows real-time updates on the customer queue.
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What Customer Journey Mapping Is and How to Create it
Learn what customer journey mapping is, how to create one, and how it helps public services improve citizen satisfaction across every service touchpoint.
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Customer Satisfaction Metrics You Need to Be Tracking
Learn the top customer satisfaction metrics, how to track them, and how to use the insights to improve service quality and build long-term customer trust.
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How to Reduce Bottlenecks and Improve Customer Flow in Public Sector Agencies with Customer Flow Management System
Discover 7 smart strategies to reduce bottlenecks and improve customer experience flow in public sector services with a customer flow management system.
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How to Choose a Queue Management System?
Looking for the best queue management system? Discover how to choose the right one and explore top tools to improve customer experience and reduce wait times.
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How Service Intelligence Helps You Run a Smarter Business
Learn how service intelligence helps businesses improve wait times, staff performance & customer service across all locations with real-time, actionable data.
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Best Practices for Managing High-Demand DMV Services
Discover best practices for managing high-demand DMV services. Learn how to enhance the DMV experience with smarter workflows and DMV online services.
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Appointments Is Here: A New Chapter for Visitor Management
Offer scheduled visits alongside walk-ins! Appointments brings structure, clarity, and control to your daily service flow.
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The Best and Worst Times to Visit a Hospital: A Guide to Minimizing Wait Times
Learn the best and worst times to visit a hospital, what affects Patient Waiting Times, and how tools like Qminder help reduce waiting time and stress.
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Why Are Hospital Wait Times in Canada So Long?
Discover why hospital wait times in Canada are so long. Explore key challenges, impacts, and how better queue management can improve the healthcare experience.
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5 Ways to Enhance Customer Experience in Government Services Like DMVs and City Halls
Discover 5 proven ways to improve customer experience in government services like DMVs and city halls, with tips to reduce waits and boost satisfaction.
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The Beginner’s Guide to Queuing theory
Learn what queuing theory is, why it matters, and how it applies to real-life services—from retail to healthcare. A simple, human-friendly beginner’s guide
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7 Key Strategies for Efficient Resource Allocation in Local Government Services
Learn 7 practical strategies to improve resource allocation in local government services. Boost efficiency, manage demand, and deliver better public service.
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How to Improve Customer Communication With SMS Text Messaging
Learn how to improve customer communication with SMS. From real-time updates to feedback collection, discover why Qminder is the tool your team needs.
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5 Reasons Virtual Queues Are Essential for Local Government Services Like DMVs and City Halls
Learn why a DMV virtual queue is essential for local government offices. Cut wait times, ease stress, and improve service with a smart virtual queuing system.
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Improving CSAT in Local Government Services: Effective Strategies and Tools
Discover how local governments can improve CSAT with better queue management, real-time feedback, and citizen-focused service tools like Qminder.
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Introducing Appointments: Now Scheduling the Future of Queuing
Qminder Appointments is here: offer scheduled visits alongside walk-ins, streamline service, and manage both flows in one place.
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Are Walk-Ins More Efficient Than Appointments?
Are walk-ins more efficient than appointments? Learn the pros, cons, and how queue systems like Qminder help manage both for smoother hospital operations.
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How Local Governments Can Use Data-Driven Insights to Improve Queue Flow and Citizen Satisfaction
Discover how local governments can use data-driven insights to improve queue flow management and boost citizen satisfaction in city halls, DMVs, and beyond.
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Best Practices for Managing Customer Flow in High-Traffic Government and Public Service Environments
Struggling with long lines and crowded lobbies? Learn best practices and tools for effective customer flow management in government & public service settings.
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7 Strategies to Optimize Patient Flow in Healthcare
Learn how to optimize patient flow in healthcare using digital tools like self check-in kiosks and queue systems to reduce delays and improve care delivery.
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HIPAA & SOC 2 Compliance in Digital Queue Systems: Best Practices for Secure Operations
Ensure secure operations with HIPAA & SOC 2-compliant digital queue systems. Learn best practices to protect sensitive data in clinics and public offices.
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How Queue Systems Can Improve Customer Experience and Reduce the Effects of Waiting in Healthcare
Discover how modern queue systems help hospitals reduce wait times, boost patient satisfaction, and streamline operations for better care delivery.
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What Is Virtual Queuing? A Guide to Virtual Queues
Virtual queue management systems improve wait times, boost efficiency, and enhance service. Learn how Qminder is the ideal solution for your needs.
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How Investing in Self-Service Kiosks Helps Queuing
Discover how self-service kiosks improve queuing, boost efficiency, reduce wait times, and enhance customer experience across industries.
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Single-Line Queues Vs Multiple-Line Queues: Which One Is Better?
Single-line queues vs multiple-line queues: which is better for managing customers? Let's talk about the pros and cons of single and multi-line queues.
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How to Reduce Patient Wait Times in Hospitals
Reduce patient wait times with queue management and appointment scheduling that streamline check-ins, balance walk-ins, and optimize staff efficiency.
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Key Factors That Affect Service Time in Government Services and How to Manage Them
Discover key factors that affect service time in government offices and learn how tools like Qminder help improve efficiency, satisfaction, and staff workflow.
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Queueing Theory vs. Practical Queue Management: What Public Sector Agencies Can Learn
Discover how queuing theory compares to practical queue management in the public sector. Learn how real tools improve service delivery, efficiency & satisfaction.
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Why Hospital Wait Times Are So Long
Discover why hospital wait times are so long and explore smart strategies to reduce delays, improve patient flow, and enhance the overall care experience.
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What Are Self Check-in Kiosks and How Can They Improve Service Efficiency in Local Government?
Discover how self check-in kiosks streamline citizen services in local government, reduce wait times, and boost staff efficiency with real-time digital tools.
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Why Your City or Government Department Should Switch to a Paperless Queue System
Discover why your city or government department should switch to a paperless queue system. Improve wait times, efficiency, and citizen satisfaction today.
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How Appointment Scheduling Systems Enhance Customer Experience in Government Services
Discover how appointment scheduling systems like Qminder help local governments reduce wait times, boost accessibility, and improve public service delivery.
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How Appointment Scheduling Reduces Administrative Burden in Local Government Agencies
Discover how appointment scheduling software helps local government agencies cut admin workload, streamline citizen services, and improve efficiency.
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7 Features to Look for in Appointment Systems for Local Government Services
Learn how automated appointment scheduling in public offices boosts efficiency, reduces wait times, and improves customer satisfaction.
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The Problem With Government Office Wait Times And How to Solve It
Struggling with long wait times in government offices? Discover the causes, impact, and smart solutions like Qminder to streamline the visitor experience.
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10+ Best Waitlist App and Software [Updated 2025]
Discover the top waitlist apps in 2025 for restaurants, healthcare, and retail. Compare features and pricing to find the best fit for your business needs.
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Why Automated Appointment Scheduling is Key for High-Volume Services in Public Offices
Learn how automated appointment scheduling in public offices boosts efficiency, reduces wait times, and improves customer satisfaction.
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7 Ways Personalized Service Can Transform Customer Satisfaction
Discover 7 powerful ways personalized service can boost customer satisfaction, build loyalty, and set your business apart in today’s competitive market.
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The Benefits of Appointment Scheduling Software in DMV and City Hall
Discover how appointment scheduling software can improve efficiency, reduce wait times, and enhance citizen satisfaction in government offices.
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7 Best Appointment Scheduling Tools for Citizen Engagement in Public Services (2025)
The best government appointment scheduling softwares are Qminder, Acuity Scheduling, Setmore, Square Appointments & Appointy.
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How Improving Citizen Flow Can Deliver Measurable ROI for Local Governments
Optimize citizen flow can deliver measurable ROI by lowering operational costs and enhancing resource allocation.
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Maximizing Customer Satisfaction in Local Government Offices with Appointment Scheduling Tools
Learn how appointment scheduling tools can enhance efficiency, reduce wait times, and improve customer satisfaction in local government offices.
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Understanding FIFO: First-In, First-Out in Queue Management
Learn about FIFO queue management, its benefits, and how it improves customer satisfaction, operational efficiency, and service fairness across industries.
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Customer Satisfaction – Make Your Customer Addicted to Your Business
Improve customer service with cost-effective solutions, streamline operations, and boost loyalty by addressing common challenges with modern technology
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Top 10 Qless Alternatives for a Queue Management System
Discover the top 10 Qless alternatives for effective queue management systems, designed to enhance customer experience, reduce wait times, and improve efficiency.
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9 Best Strategies to Reduce No-Shows
Struggling with patient no-shows? Discover 9 actionable strategies to reduce missed appointments, improve attendance, and enhance patient experience.
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How Queue Management Software Helps Government Offices
We associate public service with long wait times, but it doesn't have to be this way. A digital queue system can set things right for government offices.
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What is Customer Experience and Why is It Important in the Government Sector?
Discover why customer experience is crucial in the government sector, how it impacts public trust, and how better service delivery improves citizen satisfaction.
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Queue Management Systems: Cost vs. Benefits Analysis for Public Sector Agencies
Reduce wait times and improve efficiency with a queue management system. Explore the cost vs. benefits for public agencies & how the right system enhances service.
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How Virtual Queuing Can Solve the DMV’s Long Wait Times
Reduce DMV wait times with virtual queuing. Discover how digital solutions improve efficiency, customer experience, and streamline operations for better service.
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Walk-in vs. Appointment Scheduling: Choosing the Best Approach
Explore the pros and cons of walk-ins vs appointment scheduling & how the right approach with appointment queue management software can enhance business efficiency.
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Local Government Software Solutions: ERP, CRM, Accounting & More
Discover cutting-edge local government software solutions designed to streamline operations, enhance efficiency, and empower your community.
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Public Sector Customer Service: Challenges and Best Practices
Discover effective strategies to transform public sector customer service and enhance citizen engagement in this comprehensive guide.
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Government Customer Experience: Challenges & Best Practices
Explore the importance of government customer experience, key challenges, and effective strategies for comprehensive CX improvement and success.
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Why Does the US Government Move So Slowly (Quick Answer)
Explore why the US government moves so slowly and learn how factors like partisan politics, regulatory hurdles, and public expectations shape decision-making.
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Federal Agency Customer Experience Act: Key Insights & Impacts
Discover how the Federal Agency Customer Experience Act is reshaping government services and boosting public satisfaction with better CX standards.
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Best Queue Management Systems in 2025
Explore the best queue management software, including Qminder, JRNI, and Qmatic. Compare features, pricing, and find the right solution for your business needs.
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What is GovTech? Benefits + Strategies Explained
Discover what GovTech is, how it's transforming government services, and the challenges and opportunities it brings for modern governance.
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Government Data Analytics: Types, Applications, and Tools
Discover how Government Data Analytics transforms public services with insights into tools, strategies, and best practices for data-driven governance.
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Limited English Proficiency (LEP): Best Practices & More
Discover the challenges faced by individuals with limited English proficiency and explore effective solutions to enhance communication and service delivery.
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Qminder Secures €3M Seed Funding to Revolutionize Service Flow Management
Qminder, a service flow management tool for government entities like city halls, secures €3M in seed funding to enhance customer experience.
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How to migrate to Qminder from Qless
Qminder is the best alternative to Qless! Check our guide on how to migrate your Qless queuing system to Qminder. Set it up in minutes.
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32 Best Virtual Queue Systems – Free & Paid
See the best free and paid virtual queuing systems including queue management features such as remote check-in, notifications, and more.
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Top 5 Qudini Alternatives for a Queuing System
Check the latest list of best Qudini and Veriny alternatives for walk-in visitor queue management systems and appointment booking.
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25+ Best Patient Queuing Software
Check our list of best patient queuing and patient check-in systems to shorten patient wait times. Collect data about your hospital waiting room, and patient check-in services and improve patient satisfaction.
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What is Queue Management System? A Definitive Guide
This is the ultimate guide to queue management and queuing systems. Learn more about queue management and the benefits of a queue management system.
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4 Ideas to Reduce Customer Service Wait Times
The key to reducing wait time and making queues shorter is to make them enjoyable. Here are 4 simple ways to solve queuing problems.
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4 Strategies to Reduce the Turnover Rate Among Medical Receptionists
Understand the cause of high turnover in healthcare and apply these strategies to improve staff satisfaction at your medical front desk for medical receptionists.
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5 Reasons Why Hospital Queues Are So Long
Ever wondered why it takes you a lot of time to receive treatment in a hospital? Here are 5 reasons why hospital queues are so long and how to fix them.
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The Importance of Greeting Your Patients
First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.
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8 Queue Management System Features Your Business Needs
What separates a good queuing system from a great one? Let's take a look at the list of 8 most important queue management system features.
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A Guide to Implementing Queue Management Systems
Learn how to implement the different types of queuing systems such as virtual queuing, take a number machine, and self-check-in kiosks. Check the queuing systems’ pricing and hardware requirements before you decide.
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The Ultimate Waiting Room Checklist: 65+ Ways to Enhance Your Space [PDF]
Download Qminder's ultimate checklist for 65+ tips and best practices on how to improve the waiting room experience in 2023.
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How to Improve Patient Satisfaction in Hospitals
This is a guide to improving patient satisfaction in hospitals and clinics? Learn why patient satisfaction is important and how to achieve it.
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How to Enhance Your Customer Waiting Room Experience: #QminderAsks
Nobody likes waiting, but perhaps there is a way to makes customer waiting experience pleasant? Find out in today's issue of #QminderAsks!
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7 Powerful Customer Service Phrases to Use
This is a list of 7 powerful customer service phrases. Learn how to make a positive impact on customer experience with these simple words.
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The Effect of No-Show Appointments on Patients and Hospitals
This is an in-depth article about the effects of no-shows on healthcare. Learn how missed appointments cost hospitals 150 billion dollars a year and how to reduce the no-show rates.
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4 Levels of Customer Loyalty: How to Keep Your Clients
This is a guide to customer loyalty. Find out the four stages of customer loyalty and learn the steps you need to take to improve customer satisfaction.
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The Language of Queuing: Correct Etymology, Definition, and Uses
Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Find out the correct etymology, usage and definition of queuing terms.
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What Is a Queuing System? Definition, Examples, and Benefits
What is a queuing system and does your business need one? This is a guide to virtual queuing systems that provides examples of queue systems.
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7 Common Customer Service Phrases to Avoid
This is a list of 7 customer service phrases to avoid when talking to customers. Learn which customer service phrases you should never say.
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Introducing Qminder's New and Improved Service View
We've updated Qminder's Service New and introduced exciting new features. Learn about the upcoming changes and the process behind their design.
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Why You Should Listen to Your Customers (And Why You Shouldn’t)
This is an article on how listening to customers improves the experience and benefits your business. Learn why you both should, and shouldn't, listen to your customers.
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11 Ways to Make Customers Fall in Love With Your Brand
How do you make customers fall in love with your business brand? This guide will help you increase customer engagement and loaylty.
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Back in the USSR: The Art of Soviet Queues
You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".
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Free Sign-Up & Sign-In Sheet Templates [PDF]
Download free, printable sign-in sheet and sign-up templates. Get medical, visitor, event and student sign-up sheets in PDF.
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70 Customer Service Quotes to Keep You Inspired
This is a list of 70 inspirational and motivational quotes about customer service. Get inspired by these excellent customer service quotes, sayings and proverbs.
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7 Insanely Powerful Strategies to Manage Customer Wait Times
This is a beginner's guide to managing customer wait times. Learn these 7 useful service strategies to reduce waiting times for your customers.
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Make Your Event Successful With a Queue Management System
An event queue management system helps organize public events and manage in-person attendees. Coordinate a successful event with a virtual queuing system.
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It’s Official: Qminder Is SOC 2 Type II Compliant
Qminder takes your data privacy seriously, and we've got SOC 2 Type II certification to prove it.
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Qminder Introduces Total Time for the Service View
Qminder introduces Total Time — a brand new time indicator that helps prioritize customer for the ultimate fair queuing experience.
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Improving Service Intelligence With Qminder’s Latest Update
Qminder brings you new and improved service intelligence with our latest batch of product updates.
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Happy Birthday! Qminder Turns 10 Years Old
Qminder turns 10 years old! Join us 'round the bonfire as we share the stories of how Qminder came to be.
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Scan COVID-19 Vaccine Certificates With Qminder
Improve customer experience by letting customers self-scan their COVID-19 vaccine certificates and COVID passes.
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Improving Performance Tracking With Our Latest Update
The latest Qminder update brings you the improved Team Performance page, to help you assess team's effectiveness and guide your decisions.
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How McDonald’s Self-Service Kiosks Changed the Customer Experience Game
McDonald's invested in self-service technology to achieve even greater profitability. Learn how to benefit your business with self-service kiosks.
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5 Reasons Why Your Customers Leave Your Business
39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave your business? Here are 5 main reasons.
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Staffing & Scheduling With a Queue Management System
Make better staffing and scheduling decisions with a smart queue management system.
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Consumer Behavior During and After Pandemic: 4 Trends to Watch
One of the casualties of the coronavirus pandemic was consumer behavior. It has changed in both major and subtle ways that businesses need to account with.
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Introducing New Visitor History
Qminder's Visitor History has just got a new upgrade! Manage your visitors even faster with newly-improved dashboard.
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Optimizing Business Through Smart Queue Management Analytics
Queue management isn't really about waiting lines; it's about data. Data provided by queuing solutions can help you optimize your business.
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Digitizing Queue Token Dispensers
Queue token dispensers are one of the best tools to manage customer crowds, but there is a way to make them even better — by going digital.
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Queue Management in Test Labs - Making Clinic Visits Safe
As test labs and clinics buckle under the pressure, it's time they adopted a queue management system to help them maintain capacity and keeps patients safe.
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60+ Queue Management Facts and Statistics You Should Know in 2021
The most relevant queue management statistics and facts 2021. A regularly updated list of facts and numbers on queuing and customer experience.
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How the City of Greensboro Manages Its Walk-In Visitors
Despite the pandemic, the City of Greensboro manages its walk-in visitors with ease, speed and security — all thanks to the Qminder queuing system.
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Building Great Queue Management: A Step-by-Step Guide for Any Business
Queue management is something that a lot of companies do, but few excel at. Join the ranks of the latter with our step-by-step guide to great queuing.
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Patient Journey Mapping: Making Healthcare Experience Better for All
Patient journey mapping is a way of visualizing the service experiences of patients over time. Here's why hospitals and clinics should use it.
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Speed Matters: 10 Tips for Delivering Faster Customer Service
Providing time-sensitive customer service at a faster rate is how you stand apart from competitors. Here are 10 tips on how to deliver faster service.
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The World's Most Famous and Longest Queues
The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...
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How ViaVan Enables Fast Driver Onboarding With Qminder
What sets ridesharing companies apart from other transportation providers is service excellence. See how ViaVan achieves this excellence even in onboarding.
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Qminder Introduces Improved Google Sheets Integration
Qminder's improved Google Sheets integration enhances customer data analytics, giving you tools for more accurate service decisions. See how to upgrade now.
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9 Proven Benefits of Online Queue Management Systems
From reducing wait times to boosting revenues, there are a lot of benefits of using a queue management system. Here are 9 biggest benefits.
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How Takealot Leverages Queuing Software to Enhance Order Collection
Learn how Takealot, one of the largest ecommerce retailers in Africa, uses queuing technology to decrease wait times and improve visitor satisfaction.
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10 Lessons From Qminder’s Remote Work Trip to Georgia
Ever wondered what it's like to work remotely? Before becoming a digital nomad, consider reading our remote work guide, based on our experiences in Georgia.
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Retail Checklist: Tips for Managing Crowds on Black Friday
Are your ready for shopper crowds on Black Friday? We bring you a retail checklist to make sure Black Friday 2019 will be your most successful day yet.
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How to Train Service Staff for Peak Hours
Does your staff have everything it needs to provide great service? What about during peak times? Learn what you can do to make your staff's life easier.
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St. John’s Medical Center: The Epitome of Patient-Centered Care
Does healthcare only include medical services, or is there more to it? St. John's Medical Center shows that even queuing plays a role in patient care.
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Using the Data From People Counters to Boost Service
People counters help measure footfall, i.e. the number of visitors, but they also help you measure the effectiveness of your customer service strategy.
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The Cost of Queues: How Improper Queue Management Affects Your Bottom Line
Time for some queuing theory: what is the cost of waiting in customer service? You'd be surprised how much revenue you miss out on by not fixing queues.
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Weighing the Options: Can Queue-Jumping Be Fair?
Just imagine: you're standing in line for hours and as your turn is coming, somebody jumps in. Is queue-jumping ever called for? You may be surprised...
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Girteka Logistics: Managing Candidate Visits
Even when there's only one day a year when you have queues, a queue management system is a must. See how Girteka Logistics manage their visitors.
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How to Successfully Merge Offline and Online
What's the difference between offline and online, and which one is better? Today we're joined by Larry Kim, who gives tips on merging offline and online.
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Berkeley Rec Sports: Managing Visitor Experience
Passport renewal is usually characterized by long waiting times. But does it have to be this way? Berkeley Rec Sports proves that there is a solution.
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LHV: Managing 170,000+ Clients With a Digital Queuing System
What do banks know about customer service? LHV knows a lot, actually! Learn how LHV boosted and personalized their service by reducing queues in banks.
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5 Key Takeaways From the X4 Conference
The X4 experience management conference organized by Qualtrics gathers the world's leading experience experts under one roof. Here are 5 lessons from it.
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Mowasalat: Effectively Handling Over 7,000 Drivers
Mowasalat, a forward-thinking transportation company from Qatar, is a shining example of how to treat employees fairly, and help them achieve more.
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Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience
It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.
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7 Japanese Words That Teach Great Customer Service
What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.
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11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.
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The Periodic Table of Customer Service Elements
Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.
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6 Customer Experience Trends in Healthcare
Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.
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Beacon OHSS: A New Approach to Customer Service
What is rockstar customer service and how to achieve it? Take a master class from Beacon OHSS to learn how to treat your visitors the right way.
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Customer Experience Vs. Product: What's More Important?
Customer experience versus product: what should you invest in to get the most bang for your buck? CX is increasingly more relevant to business success.
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iShop Guatemala: How to Reduce Wait Times by Half
iShop is the leading Apple Premium reseller in the Republic of Guatemala. The secret to their success? Simple, they care about customer experience.
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A Gentleman's Guide to Queuing Etiquette
Queues are already stressful, so why needlessly escalate the tension? Learn proper queuing manners, with A Gentleman's Guide to Queuing Etiquette.
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How Nike Can Help Brick-and-Mortar Survive the E-commerce Wave
Nike's famous slogan is the kind of advice that can be applied to almost any situation. Even when improving the customer service, you've got to Just Do It!
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ToastMe Visitor Management
Sometimes, the best use of technology is the most straightforward. See how ToastMe manages its visitors traffic thanks to Qminder queue management system.
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What Patient Experience Can Learn From Customer Experience
What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.
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The CEO Guide to Customer Experience
Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.
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Montgomery Water Works Visitor Management
Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.
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Happy Employees Make Happy Customers
Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.
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25 Most Important Customer Experience Statistics
Numbers may not tell the entire story, but to understand the importance of customer experience, you need to know these customer experience statistics.
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La Cité Student Management
Is it ever too late to learn? La Cité, a major community college in Canada, proves that in education, as in retail, experience is king.
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Travelwise Visitor Management Solution
Travelwise found a way to not only efficiently manage their expo visitors but also provide incredible customer service experiences.
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Customer Service – To Automate, or Not to Automate, That Is the Question
Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.
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The Key to Succeeding Like an Apple Store
You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.
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City of Manhattan Beach Visitor Management
The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.
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GDT Visitor Management at Cisco Live
GDT is an IT solutions provider that specializes in delivering excellent visitor management and visitor experiences powered by advanced technologies.
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Creating a Customer Empathy Map
Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.
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8 Customer Service Lessons You Need to Learn
There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.
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Personalized Customer Experience in Retail
Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.
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Self-Service as the Future of Customer Service
If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.
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5 Customer Experience Mistakes to Avoid
Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.
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What is the Customer Experience Pyramid?
93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.
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Oakland Airport Employee Management
Oakland Airport is a leading example of how companies can take up innovations to make the life of their employees better.
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How to Ask Questions to Get Customer Feedback
Getting customer feedback is not only about questions, but asking the right questions at the right time. Want valuable feedback? Follow these guidelines.
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7 Customer Retention Strategies That Really Work
Getting customers is one thing, but how do you retain them? Customer retention is no easy task, unless you try these 7 tested and proven strategies.
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9 Healthy Habits of Customer Service Agents
Customer service is something you can always get better at. As long as you stick to these healthy habits of customer service, you should enjoy success.
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The Future is Here — New Qminder Feature
Greeting customers is important but also tedious. If only there was someone to do it for you... No worries, your savior is here — and his name is Steve.
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7 Ways to Make Customers Happy With Your Writing Skills
Is writing important to customer service? If you don't want to scare potential customers away, you need to learn this 7 valuable writing skills.
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Ola Visitor Management System
Ola, one of the largest ride-sharing companies, proves that customer service matters. With Qminder's help, they hope to improve their service even further.
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How to Show Empathy to Customers
Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.
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How to Train Your Employees in Customer Service
"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.
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Westchester Community College Student Management
Despite being the county's largest university, Westchester Community College found a way to effortlessly manage 24,000 students. Why not learn from them?
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Why You Hate Waiting in Line
Do you hate queues? Well, get in line! Though hating queues is natural, people don't usually address why they feel this way about waiting. Let's find out.
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37 Stats You Didn't Know About Customer Service
Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!
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8 HIPAA Myths, Explained and Debunked
HIPAA is surrounded by many misunderstandings and myths. Why don't we debunk some of them? Welcome to the first episode of Mythbusters: the HIPAA edition!
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Qminder Is Now HIPAA-Compliant
Now that Qminder is HIPAA-compliant, the question is... What is HIPAA? It's something we need to explore to explain how it may benefit your business.
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Queue Barriers: The Good, the Bad and the Ugly
This is a guide to queue barriers, belt barriers and stanchions. Learn the pros and cons of retractable queue belt barriers.
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How to Reduce Queues in Banks
Nowhere are queues more apparent and aggressive than in banks. But the solution to this poor customer service epidemic is easier than you may think...
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Why the Other Line Always Moves Faster Than Yours
Have you ever felt the other queues moved faster than yours? Are you just that unlucky or is it a trick of your mind? Let's get to the bottom of this...
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Qualities of Good Queue Design
Modern times are all about good, sleek design. Queue management is no different: designing your waiting experience is a crucial step towards success.
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How to Manage Queues in Restaurants
"Stay hungry" is a good slogan for startups, but not your restaurant. Without queue management, you risk losing clients after making them wait for too long.
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The Power of Using Customer Names
What's in a name? If it comes to your customers and your business, then a lot. There is a science to using your customers' names for that personal touch.
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Why Great Customer Service Begins With a Smile
There's no better way to know that your customer service is working than see your customer smile. But should you too turn your frown upside down?
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5 Easy Steps to Better Waiting Line Experience
Every customer wants to have a better waiting line experience. But what steps you need to take to provide them with this experience? Tune in to find out.
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Long Waiting Times Cost You Sales
Long waiting times and their effect on sales: why customers' boredom equals less profit for your business, and how to improve your failing queuing strategy.
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Excellent Tasting Experience From Plate by Plate
Plate by Plate, an annual tasting event, not only promotes often-neglected voices of its local community but also offers exceptional visitor experience.
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12 Dos and Don'ts of Effective Queuing
Queuing would be so much easier if there was a list of rules on what (not) to do. Oh wait, there it is — our manual for effective customer queuing.
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Disney and the Art of Queuing
As an entertainment empire, Disney knows a thing or two on how to keep customers happy and engaged despite long wait times. Take a cue from the Big Mouse.
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EyeSite Gives You the Best Eye Care Experience
Good customer service is as important in the eye care industry as it is in retail. Is your eye care business ready to provide great patient experience?
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GeekHampton Retail Queue Management Solution
GeekHampton uses Qminder retail queue management to improve in-store customer experiences and better serve its visitors.
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Santa Photography Virtual Queue System
Santa photography is made easier with the Qminder queue management, and improves the waiting experience for all visitors wanting to take a photo with Santa Claus.
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How to Manage Heavy Footfall
Wanting as many customers as possible to visit your store is a monkey's paw wish. You can't handle heavy foot traffic — unless you follow these steps.
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4 Reasons Your Customer Service Strategy Isn't Working
Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.
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How the In-Store Customer Experience Affects the Bottom Line
The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.
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What It Means to Be Customer-Centric
What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.
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How to Use Footfall Analytics to Improve Customer Service
Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.
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Queuing Theory as Applied to Customer Service
What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.
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Customer Feedback as a Way to Great Customer Experience
For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.
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Why Schools Need Queue Management
From enrollment to admission office, schools have problems with managing queues. Can a queuing solution help with that? It's time for a lesson on queuing.
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The Impact of Poor Customer Service on Retail
89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?
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How Retail Benefits From Amazing Customer Experience
Why should you reduce wait time and build amazing experiences for your customers? There are two major benefits to improving your customer loyalty...
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Qminder Wins Awards from FinancesOnline
Qminder wins two awards from FinancesOnline - one of the biggest B2B and SaaS review platform. With our exceptional UX, we won the hearts from both our own customers and from the reviewers.
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The Psychology of Queuing As a Key to Reducing Wait Time
How to reduce wait time for your customers? First, understand the psychology of queues. There are a lot of unspoken rules about queuing...
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Tavex Exchange Retail Queue Management
Tavex uses the Qminder queue management to stand out from the crowd, and to manage all incoming visitors to their retail exchange offices.
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7 Types of People in a Queue
What makes queues attract all kinds of weirdos? There's always a slow one, a grumpy one, a sneaky one... Have you seen all 7 types of queuing people?
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How to Reduce Anxiety in Your Patients
Wondering how you can reduce anxiety in patients? Here are some easy ways to improve patient experience and reduce patient anxiety.
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Christensen’s Plant Retail Queue Management
Christensen’s Plant & Hardscape Centers uses Qminder to manage their queues. Managing customer queues has never been so easy.
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Lancaster Archery Supply Retail Queue Management
Lancaster Archery Supply retail store uses Qminder queue management solution.
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What Are the Worst Times to Visit a Hospital?
What are the worst times to visit a hospital? Just like retail, hospitals can experience an overflow of visitors. But there is a way to solve this...
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The Best Times to Visit a Hospital
What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.
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Why Hospital Sign-In Sheets Are Not Effective
Many hospitals are still using sign-in forms for patient registration. Is there a good alternative to paper sign-in sheets? There is a time-saving way...
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A Hume Makes Online & Offline Shopping Seamless
Customer service values that historically allowed them to compete against countless competitors. Is your business set up to fight for another century?
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Using Queue Management System for Sales and Data
Using a Queue Management System can bring amazing sales insights and customer data. Learn how to use the software to bring results.
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Ravensbourne College Queue Management
Ravensbourne College uses Qminder queue management solution. Find out how they manage the waiting list for 4,000 pieces of equipment.
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Cure 4 The Kids Foundation Queue Management
Cure 4 The Kids Foundation uses Qminder to manage their queues. Patients wait in line until receptionists call for triage.
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Lehman Pipe & Plumbing Retail Queue Management
Lehman Pipe & Plumbing Supply uses Qminder to manage their queues. Qminder also provides retail analytics behind each location.
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Why Do People Queue Before Boarding Flights
Why do people queue up before boarding flights? Airlines can manage waiting lines better for everyone.
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Why It's Crucial To Greet Customers
The simplest and best way to increase sales is to greet every customer.
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How does wireless queue management system work?
We explain how wireless waiting line and queue management systems work. Learn about waiting line management and customer experience management.
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How to know if your pop up shop was a success
Get the retail metrics from technology to understand if your pop up shop was a success. From foot traffic to sales.
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Excellent customer service at Verizon
Verizon Wireless uses tablet based queue management system by Qminder. Managing foot traffic of the #1 retailer in the USA.
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Carrier Enterprise: Enhanced Service Quality Using Qminder Queue Management
Carrier Enterprise is a HVAC systems company. Find out why Qminder is their choice of waiting line management system.
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Tele2 improves new client centers using Qminder
Latvian telecom Tele 2 uses SaaS queue management system by Qminder. A telecom retail office receives a lot of foot traffic. How do they handle the queues?
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Web-Based Queue Management
Easy to use SaaS web-based queue management system by Qminder. No downloads, no software, easy for everyone.
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Qminder Queue Management System Using Printer Tickets
Star Micronics AsuraCPRNT printers are supported by Qminder waiting line management system.
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Easy Qminder Set Up with Bouncepad
Qminder queue management system recommends Bouncepad as a visitor sign in kiosk.
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Where do people wait in South Korea?
Smartphone based queue management system lets you tell where you hate to wait, even in South Korea.
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Why we are doing this?
Line waiting management solution Qminder is part of Seedcamp family. We do this to eliminate lines.
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All is fair in love, war and Garage48
Qminder won Garage48. Here is our quick overview of Qminder's first 48 hours.
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Hello, world! Starting a Queue Management System
Qminder queue management system is available to everybody. Because in the end, everybody freaking hates to wait.
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startupnow - Insights from the 2011 Seedcamp teams
Qminder featured at StartupNow. Insights from the 2011 Seedcamp teams including GrabCAD.
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