Kirill Tšernov
Putting U in Queue at Qminder
Kirill Tšernov was the Content Manager at Qminder. He specializes in queue management and customer service innovation. Passionate about enhancing customer experiences, Kirill combines data-driven insights with engaging storytelling to explore the future of queue management.
Kirill's most recent articles
What is Queue Management System? A Definitive Guide
4 Ideas to Reduce Customer Service Wait Times
5 Reasons Why Hospital Queues Are So Long
The Importance of Greeting Your Patients
7 Powerful Customer Service Phrases to Use
The Effect of No-Show Appointments on Patients and Hospitals
The Language of Queuing: Correct Etymology, Definition, and Uses
What Is a Queuing System? Definition, Examples, and Benefits
7 Common Customer Service Phrases to Avoid
Introducing Qminder's New and Improved Service View
Why You Should Listen to Your Customers (And Why You Shouldn’t)
11 Ways to Make Customers Fall in Love With Your Brand
Back in the USSR: The Art of Soviet Queues
![Free Sign-Up & Sign-In Sheet Templates [PDF]](/static/img/cms-blog/44LPc9KSvoVha1N3Sh9FGc/improve-waiting-room-checklist.png)
Free Sign-Up & Sign-In Sheet Templates [PDF]
70 Customer Service Quotes to Keep You Inspired
7 Insanely Powerful Strategies to Manage Customer Wait Times
Make Your Event Successful With a Queue Management System
It’s Official: Qminder Is SOC 2 Type II Compliant
Qminder Introduces Total Time for the Service View
Improving Service Intelligence With Qminder’s Latest Update
Happy Birthday! Qminder Turns 10 Years Old
Scan COVID-19 Vaccine Certificates With Qminder
Improving Performance Tracking With Our Latest Update
How McDonald’s Self-Service Kiosks Changed the Customer Experience Game
Staffing & Scheduling With a Queue Management System
Consumer Behavior During and After Pandemic: 4 Trends to Watch
Introducing New Visitor History
Optimizing Business Through Smart Queue Management Analytics
Digitizing Queue Token Dispensers
Queue Management in Test Labs - Making Clinic Visits Safe
60+ Queue Management Facts and Statistics You Should Know in 2021
Building Great Queue Management: A Step-by-Step Guide for Any Business
Patient Journey Mapping: Making Healthcare Experience Better for All
Speed Matters: 10 Tips for Delivering Faster Customer Service
The World's Most Famous and Longest Queues
Qminder Introduces Improved Google Sheets Integration
9 Proven Benefits of Online Queue Management Systems
10 Lessons From Qminder’s Remote Work Trip to Georgia
Retail Checklist: Tips for Managing Crowds on Black Friday
Using the Data From People Counters to Boost Service
The Cost of Queues: How Improper Queue Management Affects Your Bottom Line
Weighing the Options: Can Queue-Jumping Be Fair?
5 Key Takeaways From the X4 Conference
7 Japanese Words That Teach Great Customer Service
11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
The Periodic Table of Customer Service Elements
6 Customer Experience Trends in Healthcare
What Patient Experience Can Learn From Customer Experience
The Key to Succeeding Like an Apple Store
Creating a Customer Empathy Map
Self-Service as the Future of Customer Service
5 Customer Experience Mistakes to Avoid
What is the Customer Experience Pyramid?
9 Healthy Habits of Customer Service Agents
The Future is Here — New Qminder Feature
How to Show Empathy to Customers
How to Train Your Employees in Customer Service
Why You Hate Waiting in Line
37 Stats You Didn't Know About Customer Service
8 HIPAA Myths, Explained and Debunked
Qminder Is Now HIPAA-Compliant
Queue Barriers: The Good, the Bad and the Ugly
How to Reduce Queues in Banks
Why the Other Line Always Moves Faster Than Yours
Qualities of Good Queue Design
How to Manage Queues in Restaurants
The Power of Using Customer Names
Why Great Customer Service Begins With a Smile
5 Easy Steps to Better Waiting Line Experience
Long Waiting Times Cost You Sales
12 Dos and Don'ts of Effective Queuing
Disney and the Art of Queuing
How to Manage Heavy Footfall
4 Reasons Your Customer Service Strategy Isn't Working
What It Means to Be Customer-Centric
How to Use Footfall Analytics to Improve Customer Service
Queuing Theory as Applied to Customer Service
Customer Feedback as a Way to Great Customer Experience
Why Schools Need Queue Management
How Retail Benefits From Amazing Customer Experience
The Psychology of Queuing As a Key to Reducing Wait Time
7 Types of People in a Queue
The Best Times to Visit a Hospital
Web-Based Queue Management
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