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The formula for perfect queue management

Deliver world-class customer service at any scale with the Qminder queue management system.

best queuing solution

An all-in-one queue management toolkit

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Increase customer throughput and satisfaction

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Improve business performance through data and analytics

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Enrichen customer experiences by making them more personalized

Great customer experiences, powered by data

Flexible queue management

The foundation of Qminder’s approach to customer service is an in-depth, flexible queue management system. By automating queue management, Qminder helps you focus your time and resources on improving the quality of your service and customer experiences.

Our goal is to make five minutes seem like 30 seconds. The customer doesn’t mind waiting and can browse through the store. Qminder helps create that environment.

George Frankie McAllister
Store Manager, Sprint Telecom

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Self-service check-in

Customizable sign-in flow

Multilingual options

Powerful customer service analytics

Managing queues with Qminder lets you gather actionable data that helps understand customer behavior and needs. The queue management data allows for more informed business decisions and keeps you in the loop regarding the situation at your service locations.

Qminder helps us identify potential bottlenecks in the ustomer service chain. We can now monitor and compare the results of our customer service representatives, and tackle swiftly all challenges that may occur.

Sten Senkel
Denmark Region Manager, Tavex Group

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Real-time service statistics

Remotely accessible data

Deep API integrations

Higher customer satisfaction

Achieve higher customer satisfaction scores by identifying and promptly resolving queue management and service inefficiencies. Address your customers by their name to engage them on a more personal level.

The data we get from Qminder helps us improve on areas where we can to fully satisfy our customers. It has brought down the long wait times of our customers and also improved the service times of our employees.

Paul Jun A. Timtiman
Project Lead & IT Support Terminals, Odfjell Ship Management Phils., Inc.

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Offer truly personalized experiences

Learn how to make your business better

Optimize your service strategy

See Qminder in action

Bring your storefront to the forefront

Equip your business with a powerful queue management toolkit to drive both customer and employee excellence. Build you success atop the five pillars of great customer service.

Greet visitors with a self-service check-in solution

Put your customers behind the wheel of checking in, while reducing the workload of your service agents. Collect customer data and use it to further enhance the experience, by understanding your visitors better.

Flexible queue management to best suit your needs

Multilingual settings to greet visitors in their language

Wireless capabilities

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Guide customers with digital signage

Inform visitors about their queue status, in real time. Update the customer waiting list shown on a TV, and notify visitors when and where they need to go next.

Play attention-grabbing notifications

Guide customers to the right service desk

Use visitors’ names to create a welcoming environment

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Chat with customers via text messaging

Enhance the queue management experience with SMS text messaging. Confirm check-ins, notify about delays, call up for service, ask for post-service feedback, and more.

Automate SMS responses, depending on the situation

Offer helpful guidance and set up reminders

Engage in a two-way SMS conversation with customers

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Enrich customer experiences with a service dashboard

Empower clerks and managers with a flexible suite of queue management tools. Speed up the service flow, and use visitor data to personalize each customer experience.

Manage and serve customers with a few clicks

Name-based, personalized queue management

Measure and boost your location’s performance

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Optimize your business with service analytics

Accurately measure your staff’s and locations’ performance, and make data-backed business decisions. Gain insights into customer behavior to offer enhanced service experiences.

Gather performance data across different locations

Get service data reports delivered to your inbox

Find and predict service and staffing trends

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Climb to new heights with Qminder

Easy to set up, ready to use in 5 minutes