The formula for a perfect queuing system
Deliver world-class customer service at any scale with the Qminder queuing system.
An all-in-one queuing system toolkit
Increase customer throughput and satisfaction
Improve business performance through data and analytics
Enrich customer experiences by making them more personalized
Great customer experiences, powered by data
Flexible queuing system
The Qminder queuing system helps create a smoother, more intuitive check-in flow. By automating queuing, Qminder raises quality of life for both customers and employees.
Our goal is to make five minutes seem like 30 seconds. The customer doesn’t mind waiting and can browse through the store. Qminder helps create that environment.
George Frankie McAllister
Store Manager, Sprint Telecom
Self-service check-in
Customizable sign-in flow
Multilingual options
Powerful customer service analytics
Our queuing system helps gather critical data on customer behavior. The queuing data can be as broad or as granular as you like, letting you pick and choose data points at different levels when making business decisions.
This queuing system helps us identify potential bottlenecks in the ustomer service chain. We can now monitor and compare the results of our customer service representatives, and tackle swiftly all challenges that may occur.
Sten Senkel
Denmark Region Manager, Tavex Group
Real-time service statistics
Remotely accessible data
Deep API integrations
Higher customer satisfaction
Achieve higher customer satisfaction scores by identifying and promptly resolving service inefficiencies (wait time, bottlenecks, slow resolution times, etc.). Address your customers by their name to engage them on a more personal level.
The data we get from this queuing system helps us improve on areas where we can to fully satisfy our customers. It has brought down the long wait times of our customers and also improved the service times of our employees.
Paul Jun A. Timtiman
Project Lead & IT Support Terminals, Odfjell Ship Management Phils., Inc.
Offer truly personalized experiences
Learn how to make your business better
Optimize your queuing strategy
See Qminder in action
Bring your storefront to the forefront
Equip your business with a powerful queuing sytem to drive both customer and employee excellence. Build you success atop the five pillars of great customer service.
Greet visitors with a self-service check-in solution
Put your customers behind the wheel of checking in, while reducing the workload of your service agents. Collect customer data and use it to further enhance the experience, by understanding your visitors better.
Flexible configuration to best suit your needs
Multilingual settings to greet visitors in their language
Wireless capabilities
Guide customers with digital signage
Our queuing system informs visitors of their queue progress, in real time. Update the customer waiting list shown on a TV, and notify visitors when and where they need to go next.
Play attention-grabbing notifications
Guide customers to the right service desk
Use visitors’ names to create a welcoming environment
Chat with customers via text messaging
Enhance your queuing system setup with SMS text messaging. Confirm check-ins, notify about delays, call up for service, ask for post-service feedback, and more.
Automate SMS responses, depending on the situation
Offer helpful guidance and set up reminders
Engage in a two-way SMS conversation with customers
Enrich customer experiences with a service dashboard
Empower clerks and managers with a flexible suite of customer service tools. Speed up the service flow, and use visitor data to personalize each customer experience.
Manage and serve customers with a few clicks
Offer name-based, personalized customer service
Measure and boost your location’s performance
Optimize your business with service analytics
The Qminder queuing system measures your staff’s and locations’ performance, and make data-backed business decisions. Gain insights into customer behavior to offer enhanced service experiences.
Gather performance data across different locations
Get service data reports delivered to your inbox
Find and predict service and staffing trends
Climb to new heights with Qminder
Easy to set up, ready to use in 5 minutes