Queue Management Blog

By Aubrey Yung Aubrey Yung·

The Best Alternative Solutions for a Take-a-Number System

Explore smarter alternatives to the take-a-number system. Learn how virtual queues, scheduling, and messaging tools improve service and reduce wait times.

By Aleksandra Sõsun Aleksandra Sõsun·

How Queue Management Systems Use Multi-Location Insights to Improve Staff Efficiency

Discover how multi-location insights help improve staff efficiency, service quality, and queue management across branches with one simple dashboard.

By Aleksandra Sõsun Aleksandra Sõsun·

Waitlist Monitor: What It Is and How It Works

A waitlist monitor or a waiting room tv is a digital screen that shows real-time updates on the customer queue.

By Maris Pärnamets Maris Pärnamets·

How to Choose a Queue Management System?

Looking for the best queue management system? Discover how to choose the right one and explore top tools to improve customer experience and reduce wait times.

By Aubrey Yung Aubrey Yung·

The Best and Worst Times to Visit a Hospital: A Guide to Minimizing Wait Times

Learn the best and worst times to visit a hospital, what affects Patient Waiting Times, and how tools like Qminder help reduce waiting time and stress.

By Aubrey Yung Aubrey Yung·

Why Are Hospital Wait Times in Canada So Long?

Discover why hospital wait times in Canada are so long. Explore key challenges, impacts, and how better queue management can improve the healthcare experience.

By Aubrey Yung Aubrey Yung·

The Beginner’s Guide to Queuing theory

Learn what queuing theory is, why it matters, and how it applies to real-life services—from retail to healthcare. A simple, human-friendly beginner’s guide

By Aubrey Yung Aubrey Yung·

Are Walk-Ins More Efficient Than Appointments?

Are walk-ins more efficient than appointments? Learn the pros, cons, and how queue systems like Qminder help manage both for smoother hospital operations.

By Rauno Rüngas Rauno Rüngas·

HIPAA & SOC 2 Compliance in Digital Queue Systems: Best Practices for Secure Operations

Ensure secure operations with HIPAA & SOC 2-compliant digital queue systems. Learn best practices to protect sensitive data in clinics and public offices.

By Maris Pärnamets Maris Pärnamets·

How Queue Systems Can Improve Customer Experience and Reduce the Effects of Waiting in Healthcare

Discover how modern queue systems help hospitals reduce wait times, boost patient satisfaction, and streamline operations for better care delivery.

By Aubrey Yung Aubrey Yung·

What Is Virtual Queuing? A Guide to Virtual Queues

Virtual queue management systems improve wait times, boost efficiency, and enhance service. Learn how Qminder is the ideal solution for your needs.

By Aleksandra Sõsun Aleksandra Sõsun·

How Investing in Self-Service Kiosks Helps Queuing

Discover how self-service kiosks improve queuing, boost efficiency, reduce wait times, and enhance customer experience across industries.

By Aubrey Yung Aubrey Yung·

Single-Line Queues Vs Multiple-Line Queues: Which One Is Better?

Single-line queues vs multiple-line queues: which is better for managing customers? Let's talk about the pros and cons of single and multi-line queues.

By Aubrey Yung Aubrey Yung·

How to Reduce Patient Wait Times in Hospitals

Reduce patient wait times with queue management and appointment scheduling that streamline check-ins, balance walk-ins, and optimize staff efficiency.

By Rauno Rüngas Rauno Rüngas·

Queueing Theory vs. Practical Queue Management: What Public Sector Agencies Can Learn

Discover how queuing theory compares to practical queue management in the public sector. Learn how real tools improve service delivery, efficiency & satisfaction.

By Aubrey Yung Aubrey Yung·

Why Hospital Wait Times Are So Long

Discover why hospital wait times are so long and explore smart strategies to reduce delays, improve patient flow, and enhance the overall care experience.

By Aleksandra Sõsun Aleksandra Sõsun·

What Are Self Check-in Kiosks and How Can They Improve Service Efficiency in Local Government?

Discover how self check-in kiosks streamline citizen services in local government, reduce wait times, and boost staff efficiency with real-time digital tools.

By Rauno Rüngas Rauno Rüngas·

Understanding FIFO: First-In, First-Out in Queue Management

Learn about FIFO queue management, its benefits, and how it improves customer satisfaction, operational efficiency, and service fairness across industries.

By Maris Pärnamets Maris Pärnamets·

Top 10 Qless Alternatives for a Queue Management System

Discover the top 10 Qless alternatives for effective queue management systems, designed to enhance customer experience, reduce wait times, and improve efficiency.

By Maris Pärnamets Maris Pärnamets·

How Queue Management Software Helps Government Offices

We associate public service with long wait times, but it doesn't have to be this way. A digital queue system can set things right for government offices.

By Aleksandra Sõsun Aleksandra Sõsun·

Queue Management Systems: Cost vs. Benefits Analysis for Public Sector Agencies

Reduce wait times and improve efficiency with a queue management system. Explore the cost vs. benefits for public agencies & how the right system enhances service.

By Rauno Rüngas Rauno Rüngas·

Walk-in vs. Appointment Scheduling: Choosing the Best Approach

Explore the pros and cons of walk-ins vs appointment scheduling & how the right approach with appointment queue management software can enhance business efficiency.

By Maris Pärnamets Maris Pärnamets·

Best Queue Management Systems in 2025

Explore the best queue management software, including Qminder, JRNI, and Qmatic. Compare features, pricing, and find the right solution for your business needs.

By Maris Pärnamets Maris Pärnamets·

How to migrate to Qminder from Qless

Qminder is the best alternative to Qless! Check our guide on how to migrate your Qless queuing system to Qminder. Set it up in minutes.

By Maris Pärnamets Maris Pärnamets·

32 Best Virtual Queue Systems – Free & Paid

See the best free and paid virtual queuing systems including queue management features such as remote check-in, notifications, and more.

By Maris Pärnamets Maris Pärnamets·

Top 5 Qudini Alternatives for a Queuing System

Check the latest list of best Qudini and Veriny alternatives for walk-in visitor queue management systems and appointment booking.

By Maris Pärnamets Maris Pärnamets·

25+ Best Patient Queuing Software

Check our list of best patient queuing and patient check-in systems to shorten patient wait times. Collect data about your hospital waiting room, and patient check-in services and improve patient satisfaction.

By Kirill Tšernov Kirill Tšernov·

What is Queue Management System? A Definitive Guide

This is the ultimate guide to queue management and queuing systems. Learn more about queue management and the benefits of a queue management system.

By Kirill Tšernov Kirill Tšernov·

4 Ideas to Reduce Customer Service Wait Times

The key to reducing wait time and making queues shorter is to make them enjoyable. Here are 4 simple ways to solve queuing problems.

By Maris Pärnamets Maris Pärnamets·

4 Strategies to Reduce the Turnover Rate Among Medical Receptionists

Understand the cause of high turnover in healthcare and apply these strategies to improve staff satisfaction at your medical front desk for medical receptionists.

By Kirill Tšernov Kirill Tšernov·

5 Reasons Why Hospital Queues Are So Long

Ever wondered why it takes you a lot of time to receive treatment in a hospital? Here are 5 reasons why hospital queues are so long and how to fix them.

By Kirill Tšernov Kirill Tšernov·

The Importance of Greeting Your Patients

First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.

By Aubrey Yung Aubrey Yung·

8 Queue Management System Features Your Business Needs

What separates a good queuing system from a great one? Let's take a look at the list of 8 most important queue management system features.

By Maris Pärnamets Maris Pärnamets·

A Guide to Implementing Queue Management Systems

Learn how to implement the different types of queuing systems such as virtual queuing, take a number machine, and self-check-in kiosks. Check the queuing systems’ pricing and hardware requirements before you decide.

By Giorgi Lobzhanidze Giorgi Lobzhanidze·

The Ultimate Waiting Room Checklist: 65+ Ways to Enhance Your Space [PDF]

Download Qminder's ultimate checklist for 65+ tips and best practices on how to improve the waiting room experience in 2023.

By Kirill Tšernov Kirill Tšernov·

How to Improve Patient Satisfaction in Hospitals

This is a guide to improving patient satisfaction in hospitals and clinics? Learn why patient satisfaction is important and how to achieve it.

By Kirill Tšernov Kirill Tšernov·

The Effect of No-Show Appointments on Patients and Hospitals

This is an in-depth article about the effects of no-shows on healthcare. Learn how missed appointments cost hospitals 150 billion dollars a year and how to reduce the no-show rates.

By Kirill Tšernov Kirill Tšernov·

The Language of Queuing: Correct Etymology, Definition, and Uses

Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Find out the correct etymology, usage and definition of queuing terms.

By Kirill Tšernov Kirill Tšernov·

What Is a Queuing System? Definition, Examples, and Benefits

What is a queuing system and does your business need one? This is a guide to virtual queuing systems that provides examples of queue systems.

By Kirill Tšernov Kirill Tšernov·

11 Ways to Make Customers Fall in Love With Your Brand

How do you make customers fall in love with your business brand? This guide will help you increase customer engagement and loaylty.

By Kirill Tšernov Kirill Tšernov·

Back in the USSR: The Art of Soviet Queues

You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".

By Kirill Tšernov Kirill Tšernov·

Free Sign-Up & Sign-In Sheet Templates [PDF]

Download free, printable sign-in sheet and sign-up templates. Get medical, visitor, event and student sign-up sheets in PDF.

By Kirill Tšernov Kirill Tšernov·

Make Your Event Successful With a Queue Management System

An event queue management system helps organize public events and manage in-person attendees. Coordinate a successful event with a virtual queuing system.

By Kirill Tšernov Kirill Tšernov·

Staffing & Scheduling With a Queue Management System

Make better staffing and scheduling decisions with a smart queue management system.

By Kirill Tšernov Kirill Tšernov·

Digitizing Queue Token Dispensers

Queue token dispensers are one of the best tools to manage customer crowds, but there is a way to make them even better — by going digital.

By Kirill Tšernov Kirill Tšernov·

Queue Management in Test Labs - Making Clinic Visits Safe

As test labs and clinics buckle under the pressure, it's time they adopted a queue management system to help them maintain capacity and keeps patients safe.

By Kirill Tšernov Kirill Tšernov·

60+ Queue Management Facts and Statistics You Should Know in 2021

The most relevant queue management statistics and facts 2021. A regularly updated list of facts and numbers on queuing and customer experience.

By Kirill Tšernov Kirill Tšernov·

Building Great Queue Management: A Step-by-Step Guide for Any Business

Queue management is something that a lot of companies do, but few excel at. Join the ranks of the latter with our step-by-step guide to great queuing.

By Kirill Tšernov Kirill Tšernov·

Patient Journey Mapping: Making Healthcare Experience Better for All

Patient journey mapping is a way of visualizing the service experiences of patients over time. Here's why hospitals and clinics should use it.

By Kirill Tšernov Kirill Tšernov·

Speed Matters: 10 Tips for Delivering Faster Customer Service

Providing time-sensitive customer service at a faster rate is how you stand apart from competitors. Here are 10 tips on how to deliver faster service.

By Kirill Tšernov Kirill Tšernov·

The World's Most Famous and Longest Queues

The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...

By Kirill Tšernov Kirill Tšernov·

9 Proven Benefits of Online Queue Management Systems

From reducing wait times to boosting revenues, there are a lot of benefits of using a queue management system. Here are 9 biggest benefits.

By Kirill Tšernov Kirill Tšernov·

Retail Checklist: Tips for Managing Crowds on Black Friday

Are your ready for shopper crowds on Black Friday? We bring you a retail checklist to make sure Black Friday 2019 will be your most successful day yet.

By Giorgi Lobzhanidze Giorgi Lobzhanidze·

How to Train Service Staff for Peak Hours

Does your staff have everything it needs to provide great service? What about during peak times? Learn what you can do to make your staff's life easier.

By Kirill Tšernov Kirill Tšernov·

Using the Data From People Counters to Boost Service

People counters help measure footfall, i.e. the number of visitors, but they also help you measure the effectiveness of your customer service strategy.

By Kirill Tšernov Kirill Tšernov·

The Cost of Queues: How Improper Queue Management Affects Your Bottom Line

Time for some queuing theory: what is the cost of waiting in customer service? You'd be surprised how much revenue you miss out on by not fixing queues.

By Kirill Tšernov Kirill Tšernov·

Weighing the Options: Can Queue-Jumping Be Fair?

Just imagine: you're standing in line for hours and as your turn is coming, somebody jumps in. Is queue-jumping ever called for? You may be surprised...

By Kirill Tšernov Kirill Tšernov·

11 Queue Strategy Tips, Explained in Fewer Than 140 Characters

Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.

By Giorgi Lobzhanidze Giorgi Lobzhanidze·

A Gentleman's Guide to Queuing Etiquette

Queues are already stressful, so why needlessly escalate the tension? Learn proper queuing manners, with A Gentleman's Guide to Queuing Etiquette.

By Kirill Tšernov Kirill Tšernov·

Why You Hate Waiting in Line

Do you hate queues? Well, get in line! Though hating queues is natural, people don't usually address why they feel this way about waiting. Let's find out.

By Kirill Tšernov Kirill Tšernov·

8 HIPAA Myths, Explained and Debunked

HIPAA is surrounded by many misunderstandings and myths. Why don't we debunk some of them? Welcome to the first episode of Mythbusters: the HIPAA edition!

By Kirill Tšernov Kirill Tšernov·

Queue Barriers: The Good, the Bad and the Ugly

This is a guide to queue barriers, belt barriers and stanchions. Learn the pros and cons of retractable queue belt barriers.

By Kirill Tšernov Kirill Tšernov·

How to Reduce Queues in Banks

Nowhere are queues more apparent and aggressive than in banks. But the solution to this poor customer service epidemic is easier than you may think...

By Kirill Tšernov Kirill Tšernov·

Why the Other Line Always Moves Faster Than Yours

Have you ever felt the other queues moved faster than yours? Are you just that unlucky or is it a trick of your mind? Let's get to the bottom of this...

By Kirill Tšernov Kirill Tšernov·

Qualities of Good Queue Design

Modern times are all about good, sleek design. Queue management is no different: designing your waiting experience is a crucial step towards success.

By Kirill Tšernov Kirill Tšernov·

How to Manage Queues in Restaurants

"Stay hungry" is a good slogan for startups, but not your restaurant. Without queue management, you risk losing clients after making them wait for too long.

By Kirill Tšernov Kirill Tšernov·

Why Great Customer Service Begins With a Smile

There's no better way to know that your customer service is working than see your customer smile. But should you too turn your frown upside down?

By Kirill Tšernov Kirill Tšernov·

5 Easy Steps to Better Waiting Line Experience

Every customer wants to have a better waiting line experience. But what steps you need to take to provide them with this experience? Tune in to find out.

By Kirill Tšernov Kirill Tšernov·

Long Waiting Times Cost You Sales

Long waiting times and their effect on sales: why customers' boredom equals less profit for your business, and how to improve your failing queuing strategy.

By Kirill Tšernov Kirill Tšernov·

12 Dos and Don'ts of Effective Queuing

Queuing would be so much easier if there was a list of rules on what (not) to do. Oh wait, there it is — our manual for effective customer queuing.

By Kirill Tšernov Kirill Tšernov·

Disney and the Art of Queuing

As an entertainment empire, Disney knows a thing or two on how to keep customers happy and engaged despite long wait times. Take a cue from the Big Mouse.

By Kirill Tšernov Kirill Tšernov·

How to Manage Heavy Footfall

Wanting as many customers as possible to visit your store is a monkey's paw wish. You can't handle heavy foot traffic — unless you follow these steps.

By Kirill Tšernov Kirill Tšernov·

Queuing Theory as Applied to Customer Service

What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.

By Kirill Tšernov Kirill Tšernov·

Customer Feedback as a Way to Great Customer Experience

For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.

By Kirill Tšernov Kirill Tšernov·

Why Schools Need Queue Management

From enrollment to admission office, schools have problems with managing queues. Can a queuing solution help with that? It's time for a lesson on queuing.

By Hyun Lee Hyun Lee·

The Impact of Poor Customer Service on Retail

89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?

By Kirill Tšernov Kirill Tšernov·

How Retail Benefits From Amazing Customer Experience

Why should you reduce wait time and build amazing experiences for your customers? There are two major benefits to improving your customer loyalty...

By Kirill Tšernov Kirill Tšernov·

The Psychology of Queuing As a Key to Reducing Wait Time

How to reduce wait time for your customers? First, understand the psychology of queues. There are a lot of unspoken rules about queuing...

By Kirill Tšernov Kirill Tšernov·

7 Types of People in a Queue

What makes queues attract all kinds of weirdos? There's always a slow one, a grumpy one, a sneaky one... Have you seen all 7 types of queuing people?

By Hyun Lee Hyun Lee·

How to Reduce Anxiety in Your Patients

Wondering how you can reduce anxiety in patients? Here are some easy ways to improve patient experience and reduce patient anxiety.

By Aubrey Yung Aubrey Yung·

What Are the Worst Times to Visit a Hospital?

What are the worst times to visit a hospital? Just like retail, hospitals can experience an overflow of visitors. But there is a way to solve this...

By Kirill Tšernov Kirill Tšernov·

The Best Times to Visit a Hospital

What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.

By Hyun Lee Hyun Lee·

Why Hospital Sign-In Sheets Are Not Effective

Many hospitals are still using sign-in forms for patient registration. Is there a good alternative to paper sign-in sheets? There is a time-saving way...

By Hyun Lee Hyun Lee·

Using Queue Management System for Sales and Data

Using a Queue Management System can bring amazing sales insights and customer data. Learn how to use the software to bring results.

By Hyun Lee Hyun Lee·

Why It's Crucial To Greet Customers

The simplest and best way to increase sales is to greet every customer.

By Hyun Lee Hyun Lee·

How does wireless queue management system work?

We explain how wireless waiting line and queue management systems work. Learn about waiting line management and customer experience management.

By Hyun Lee Hyun Lee·

How to know if your pop up shop was a success

Get the retail metrics from technology to understand if your pop up shop was a success. From foot traffic to sales.

By Kristaps Grinbergs Kristaps Grinbergs·

Excellent customer service at Verizon

Verizon Wireless uses tablet based queue management system by Qminder. Managing foot traffic of the #1 retailer in the USA.

By Kirill Tšernov Kirill Tšernov·

Web-Based Queue Management

Easy to use SaaS web-based queue management system by Qminder. No downloads, no software, easy for everyone.